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Are you a master at juggling schedules and ensuring smooth operations? We're seeking a talented Diary Planner to support our dedicated team of Health & Safety Consultants. Your role will be crucial in coordinating appointments, optimizing travel routes, and maximizing productivity across the board. Day to Day * Confirmed scheduling of consultants' diaries four weeks ahead, aligning with targets set by the Regional Manager. * Prioritize critical health & safety visits and ensure efficient backfilling to optimize productivity. * Utilize geographical planning to minimize travel time for consultants. * Confirm all appointments by close of business every Wednesday for the week ahead. * Collaborate with the Team Leader to review schedules and provide feedback on high-mileage appointments. * Proactively backfill canceled appointments and reschedule them for the next available date. * Coordinate consultant availability, holidays, training, and birthdays to prevent scheduling conflicts. * Act as a liaison between consultants and management, escalating any scheduling issues as needed. YOU? * Strong negotiation skills to coordinate appointments effectively. * Ability to multitask and prioritize tasks efficiently. * Proficient in problem-solving to address scheduling conflicts. * Excellent customer service skills to interact with clients professionally. * Geographical awareness to optimize travel routes. * Ability to maintain and build internal relationships with team members. If you're ready to take on a dynamic role where every day brings new challenges and opportunities, apply now to become our next Diary Planner! P967763CCINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA)In order to be considered for this opportunity it is essential that you have the following:* Good employment law knowledge either through studies or working experience.*CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure in a fast moving performance driven environment * Excellent communication skills. INDMANJ
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Head of Partnerships & Business Development Greater Manchester
Permanent £80,000 - £120,000 Per Annum
Ref: P969805CCR3 Group
Join the Revolution in SaaS Growth! Are you poised to lead the charge in driving SaaS growth? We're currently seeking an Associate Director of Partnerships to spearhead our strategic initiatives and propel our expansion forward, taking accountability for our New Business Growth strategy whilst shaping the future landscape of SaaS innovation! As our visionary Head of Partnerships, your responsibilities will encompass, forging key industry relationships, accelerating our clients expansion trajectory alongside architecting mutually beneficial partnerships! Up to £120,000 OTE! You? * Proven track record in building and managing successful partnerships within the SaaS industry. * You will gain an in-depth knowledge of the capabilities of our software platform, articulating and communicating the innovative and unique solution we provide * Executing against yearly partnership goals and pro-actively identifying new partnership opportunities * You will be qualifying and disqualifying new business and partnership opportunities, conducting partners conversations by phone as well as online or physical meetings and events * You will be delivering solution presentations to key stakeholders, developing and negotiating partnership agreements, as well as generating referrals from your partners * Exceptional communication, negotiation, and relationship-building skills. * Strategic thinker with a knack for identifying growth opportunities. * Supporting the Chief Growth Marketing Officer with overall strategy development. * Ability to thrive in a fast-paced, agile environment. Why? * Opportunity to shape the future of a rapidly growing SaaS company. * Collaborative culture that values innovation, diversity, and professional growth. * Competitive compensation, benefits, and room for career advancement. * Competitive base salary, bonus structure and car allowance! P969805CCR3INDMANS
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Live chat Service Desk analyst Greater Manchester
Permanent £22,500 - £22,500 Per Annum
Ref: 46383LF Group
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: * Provide response to all Chat & Email support queries to the service desk. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and escalate second line support. * Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. * Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. * Escalate any complaints which cannot be resolved at 1st touch to the customer care team. * As required provide support to phone queries to the service desk. * * Always ensure Service Level Agreement adherence. * Meet and exceed Key Performance Indicators. * Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: * In-depth and current knowledge of computer programs and hardware. * Proficiency in customer relationship management (CRM) and task management software. * Exceptional analytical and problem-solving skills. * Advanced collaboration, communication, and interpersonal skills. * Excellent organizational and time management skills. Benefits * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme INDMANJ
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Back End Developer (.NET) Greater Manchester
Permanent £45,000 - £65,000 Per Annum
Ref: P971080NBR2 Group
Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.In this role our client is looking for a candidate that possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. An Ideal candidate would have experience of REST, JSON and how to build clean architecture with TDD and BDD for mobile platforms.The ideal candidate will have a positive, 'can-do' attitude, with a thirst for knowledge and the ability communicate knowledge effectively and work within a team. Key Responsibilities/Skills: * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * Exhibit cross functional behaviour and support other competencies within the company. * Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs. * Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family. * Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis) * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. P971080NBR2INDMANS
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The Portfolio Group are delighted to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration, enhancing SaaS based products and services and through to driving new customer acquisition. Job overviewThis is a role for someone with excellent technical know-how, editorial skills and multi-media publishing experience, preferably gained within a business-to-business environment. Job purposeThe Editor reviews content (written, audio and video) supplied to our client by internal and external authors, prepares it for publication and sees it through our systems.The Editor also QAs data capture work done by an external supplier and processes that content through our systems. The key responsibilities of the job * Use Powerpoint (with the iSpring add-in) to create online learning courses/modules. * Use editing tools to tag written content accurately and completely ensuring that it can be processed correctly for online publication. * Check content for spelling, grammatical and editorial errors and adherence to the company's house style. * Check data capture for accuracy. * File management and online build supervision. * Monitor quality of published content. * Monitor schedules and prioritise work accordingly, liaising with colleagues and/or external suppliers as necessary. * Liaise with IT regarding technical problems and log/update tickets as necessary to ensure that problems are resolved quickly. * Provide regular feedback regarding the quality of supplied content. What you bring to the team * Experience of SGML/XML-based editing software * Good understanding the requirements of online training and/or online publishing * Solid language skills with a good eye for detail * A can-do attitude * Self-motivated and able to work under own initiative * Ability to prioritise effectively and adapt to changing demands * Good team worker with strong written and verbal communication skills Why join our team? * You will be part of a friendly, professional and dynamic team which has launched several cutting-edge online services in recent years. * Through on-the-job coaching and training and development, we make sure that everyone who works here has the resources they need to build their career. * The package of salary and other benefits on offer is highly competitive. * Modern, well-appointed office in central London office. P47011LSR1INDLON
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The Portfolio Group are delighted to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration, enhancing SaaS based products and services and through to driving new customer acquisition. Job overviewThis is a role for someone with excellent technical know-how, editorial skills and multi-media publishing experience, preferably gained within a business-to-business environment. Job purposeThe Editor reviews content (written, audio and video) supplied to our client by internal and external authors, prepares it for publication and sees it through our systems.The Editor also QAs data capture work done by an external supplier and processes that content through our systems. The key responsibilities of the job * Use Powerpoint (with the iSpring add-in) to create online learning courses/modules. * Use editing tools to tag written content accurately and completely ensuring that it can be processed correctly for online publication. * Check content for spelling, grammatical and editorial errors and adherence to the company's house style. * Check data capture for accuracy. * File management and online build supervision. * Monitor quality of published content. * Monitor schedules and prioritise work accordingly, liaising with colleagues and/or external suppliers as necessary. * Liaise with IT regarding technical problems and log/update tickets as necessary to ensure that problems are resolved quickly. * Provide regular feedback regarding the quality of supplied content. What you bring to the team * Experience of SGML/XML-based editing software * Good understanding the requirements of online training and/or online publishing * Solid language skills with a good eye for detail * A can-do attitude * Self-motivated and able to work under own initiative * Ability to prioritise effectively and adapt to changing demands * Good team worker with strong written and verbal communication skills Why join our team? * You will be part of a friendly, professional and dynamic team which has launched several cutting-edge online services in recent years. * Through on-the-job coaching and training and development, we make sure that everyone who works here has the resources they need to build their career. * The package of salary and other benefits on offer is highly competitive. * Modern, well-appointed office in central London office. P47011LSR2INDLON
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Customer Service Advisor Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: P971139LSR7 Group
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions. Day-to-Day Responsibilities as an Customer Service Advisor: * Contacting clients to welcome them to the business and booking their initial appointments with consultants * Maintenance of client profile including additional sites, changes in employee information where appropriate. * Receiving client and consultant telephone calls and resolving queries and service issues * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P971139LSR7INDHIN
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PR and Social Executive Greater Manchester
Permanent £26,000 - £33,000 Per Annum
Ref: P970592CC Group
Calling all PR Superstars!Join a dynamic team as a Social Media and PR Strategist, reporting to the Associate Director of Group PR and Communications. Your creativity will be instrumental in shaping our social media strategy and driving proactive digital PR initiatives to enhance our clients brand visibility. You'll manage multiple accounts and stakeholders, crafting tailored messages for diverse audiences. Stay ahead of digital trends, news agendas, and industry headlines to elevate our company image and meet PR and marketing objectives. Day to Day * Plan, create, and schedule compelling content across various platforms, leveraging a social management platform. * Develop innovative social media strategies in collaboration with the Associate Director of Group PR and Communications. * Ensure content aligns with brand guidelines, collaborating with writers as needed. * Partner with marketing and product teams to generate buzz around new launches. * Cultivate relationships with industry professionals and journalists to expand our network. * Train internal teams on maintaining a cohesive social media strategy. * Identify digital PR opportunities to elevate the Group's profile. * Engage with followers, respond to inquiries promptly, and manage company reputation. * Craft comments, press releases, blogs, and thought leadership pieces for publication. * Stay abreast of industry trends and advise on relevant PR opportunities. * Deliver all copy on time and up to editorial standards. * Monitor media coverage and social media engagement, reporting results to key stakeholders. YOU? * Minimum two years' experience in social media strategy or digital PR. * Proficiency in coordinating social media and digital PR campaigns. * Track record of successful media relations and brand awareness campaigns. * Strong project management and organizational skills. * Excellent interpersonal and communication abilities. * Deadline-oriented with multitasking capabilities. * Proficient copywriting skills. * Creativity, enthusiasm, and a continuous improvement mindset. P970592CCINDMANS
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Portfolio are proud to be working with our client, an Award winning, global HR and Employment Law solution for SME's based in Manchester city centre. You will be managing a team of Audio typists, who check the transcriptions are correct and make any amendments as necessary. Ideally you will come from a similar background and have managed a team also, dealing with all issues that may bring! Part of the role is quality auditing so attention to detail in a fast paced environment is a must! If you have Audio typist and team manager experience, please apply today and we'll be in touch! Job Purpose:To drive and lead the Audio Typist Team, ensuring their work is of a high quality and compliments the rest of the Face2Face service. To support the team by carrying a reduced typing caseload.Job Overview:The role requires a driven, motivated and enthusiastic team member who possesses both a high level of Face2Face Audio Typist qualities and also the ability to manage the Face2Face Audio Typist team to ensure they maintain a high standard of service provision to our client base. Oversee the day to day management of the team and throughput of work.This role also requires you to work both individually and as part of a dedicated team; cross referencing, editing and accurately transcribing, audio recordings that have been taken by our Face2Face Consultants, in respect of client meetings. You will also work with the Department's leadership team to drive up standards, both in terms of SLA compliance and the quality of the work produced.Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service.Day-to-Day Responsibilities: * To build and maintain a cohesive and motivated Face2Face Audio Typist team, providing leadership and support to colleagues and peers. * To cross reference an AI generated transcript with recordings taken from Face2Face Consultants' meetings. Such recordings will range from informal meetings (Welfare and Investigations) to more formal workplace hearings (Disciplinaries, Appeals, etc). * To performance manage all Face2Face Audio Typists, identifying training needs and putting the necessary measures in place to ensure that the training is provided. Any training received should be logged separately on each individuals training record and saved on their 'P' file; * To effectively manage all team absences / sickness and ensure that the RTW process is adhered to. Following any persistent intermittent absences, your recommendations on how you propose to deal with the matter should be sent to the Head of Operations - Face2Face, along with any final draft letters; * To manage all lateness and ensure that the lateness recording form is completed on all occasions. Following any persistent intermittent lateness, your recommendations on how you propose to deal with the matter should be sent to the Head of Operations - Face2Face, along with any final draft letters; * Ensure that all necessary documents are completed and saved on Typist's 'P' files as a reference of any conversations held…