Marketing Manager Jobs
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The Client Onboarding and Engagement Specialist plays a crucial role in ensuring that clients have a smooth and positive experience with HR and H&S management software. Here's a breakdown of the key responsibilities and requirements for the role: Responsibilities:Customer Support: * Provide inbound and outbound telephone and email support to users. * Offer assistance to clients with the implementation of the software and address any queries or issues they may have. * Client Engagement and Training: * Engage with clients to provide training and recommendations aimed at optimizing their experience with the software. * Conduct proactive implementation calls to new clients, welcoming them to the service, providing system overviews, and assisting with account setup. * Conduct webinars to demonstrate to prospective clients. * Performance Targets: * Achieve and exceed daily Key Performance Indicators (KPIs) and Service Level Adherence metrics. * Contribute to team targets, focusing on customer experience and feedback. * User Outreach: * Conduct non-utilization calls to inactive users, encouraging them to implement the software into their business operations. * Training and Troubleshooting: * Provide one-to-one training to clients based on their individual needs. * Troubleshoot technical queries and provide first-time resolutions to basic questions and training needs. * Record-Keeping: * Maintain accurate records of client interactions, logging all queries against the correct account. Requirements:Customer Service Experience: * Mandatory experience in customer service roles. Communication Skills: * Excellent listening skills and the ability to communicate effectively with clients of varying technical abilities. * Adaptability and Tenacity: * Ability to work in a fast-paced environment and adapt to change. * Tenacious nature to take responsibility for own product knowledge. * Salesforce Experience: * Experience with Salesforce is an asset. What You Bring to the TeamClient Relationship Building: * Ability to build and maintain strong client relationships. Communication Skills: * Capable of communicating effectively at different levels throughout the business. Presentation Skills: * Confidence in presenting to larger audiences, including group training sessions and webinars. Organizational Skills: * Strong organizational skills to manage multiple client engagements effectively. Outgoing Personality: * Outgoing personality traits that facilitate positive interactions with clients. The Client Onboarding and Engagement Specialist plays a pivotal role in ensuring client satisfaction and successful utilization of software solutions. 47383CNINDCAN
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Credit Controller - 12 month Maternity London
Contract £35,000 - £36,000 Per Annum
Ref: 68777BR Credit Control
Portfolio Credit Control are currently on the hunt for a Credit Controller to step into one of our most renowned clients. We have placed multiple suitable candidates over the years and have an excellent working relationship with the impressive Credit Control Manager.The organisation are an international Accounting specialist who offer an incredibly competitive benefits package alongside hybrid working and flexible working hours. They are based in the heart of town with lovely modern offices and are looking for a strong Credit Controller to manage both internal and external relationships with partners and clients. Main Duties: * Focusing on cash collection and resolving problems in relation to payments * Maintaining control of your ledger and focused on the reduction of aged debt. * Follow up with all aspects of legal action when all other avenues have been exhausted. * Manage a portfolio of Partners and their ledger of debtors. * Be involved in any future acquisitions the firm may take on from a Credit Control prospective. Additional Benefits: * Competitive salary * Mature working environment * Great Benefits * Hybrid working * Flexible working If you would interested in discussing more details surrounding the role, please apply with your updated CV and we will be in touch. 68777BRINDCC
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Portfolio Group are delighted to be supporting one of the leading providers of Payroll Services in the UK with their search to find an experienced Payroll Team Leader! This is a permeant position working fully office based in their main head office in Coventry. Working hours will be 9-5:30 Monday - Thursday with a 5pm finish EVERY Friday! The suitable candidate will be ideally from a Bureau background who has no less than 3 years' experience handling end-to-end payroll. Responsibilities Include: * Process corrects and timely salary payments across all allocated UK & Ireland payrolls, in accordance with client service level agreements and specifications, following correct processes and agreed client authorisation levels. * Provide a specialist payroll support and advice service to clients, including understanding the impact of events and actions on payslips and the ability to provide comprehensive and detailed payslip explanations. * Ensure compliance with relevant regulatory region legislation in respect of processing of all payments to employees, as well as income tax, National Insurance/Social Insurance, pensions and National Minimum Wage/National Living Wage. * Processing of new starters, leavers, personal and job amendments, company sick pay and any other third party/ad-hoc payments and deductions where required. * Attend regular team meetings/huddles in order to maintain an acceptable standard of service delivery. * Ensure client payrolls are reconciled accurately and timely following set checks and balances, and management reporting is in line with client requirements. * Generation and reconciliation of payments when required, including TT, BACS and cheque if applicable. * Processing of Real Time Information, including electronic return of Full Payment Submissions (FPS) and Employer Payment Summary (EPS). * Validate any exception and/or error reports for reasonableness. * To understand the various client pension schemes and the impact of calculations on payslips, including Workplace Pensions Auto-Enrolment legislation and processes. * Manage the appropriate approval levels, with supporting evidence, and to ensure sign off is made before BACS payments are arranged for submission. * House-keeping data storage and paperwork, in line with customer requirements, General Data Protection Regulations and internal audit/business controls. * Processing and validation of all tax and National Insurance/Social Insurance documentation, in accordance with local legislation, including P6, P9, P45 and New Starter Declarations. * Apply and validate statutory payments and processes, in line with legislative framework, including SSP, SMP, SPP, SAP, ShPP, Student Loans, Court Orders, Local Authority deductions and NMW/NLW. * Carry out any other required administrative duties connected with the efficient delivery of payroll, including filing and scanning. 47380STINDPAYS
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Portfolio Group are delighted to be supporting one of the leading providers of Payroll Services in the UK with their search to find an experienced Payroll Administrator! This is a permeant position working fully office based in their main head office in Coventry. Working hours will be 9-5:30 Monday - Thursday with a 5pm finish EVERY Friday! The suitable candidate will be ideally from a Bureau background who has no less than 2 years' experience handling end-to-end payroll. Responsibilities Include: * Process corrects and timely salary payments across all allocated UK & Ireland payrolls, in accordance with client service level agreements and specifications, following correct processes and agreed client authorisation levels. * Provide a specialist payroll support and advice service to clients, including understanding the impact of events and actions on payslips and the ability to provide comprehensive and detailed payslip explanations. * Ensure compliance with relevant regulatory region legislation in respect of processing of all payments to employees, as well as income tax, National Insurance/Social Insurance, pensions and National Minimum Wage/National Living Wage. * Processing of new starters, leavers, personal and job amendments, company sick pay and any other third party/ad-hoc payments and deductions where required. * Attend regular team meetings/huddles in order to maintain an acceptable standard of service delivery. * Ensure client payrolls are reconciled accurately and timely following set checks and balances, and management reporting is in line with client requirements. * Generation and reconciliation of payments when required, including TT, BACS and cheque if applicable. * Processing of Real Time Information, including electronic return of Full Payment Submissions (FPS) and Employer Payment Summary (EPS). * Validate any exception and/or error reports for reasonableness. * To understand the various client pension schemes and the impact of calculations on payslips, including Workplace Pensions Auto-Enrolment legislation and processes. * Manage the appropriate approval levels, with supporting evidence, and to ensure sign off is made before BACS payments are arranged for submission. * House-keeping data storage and paperwork, in line with customer requirements, General Data Protection Regulations and internal audit/business controls. * Processing and validation of all tax and National Insurance/Social Insurance documentation, in accordance with local legislation, including P6, P9, P45 and New Starter Declarations. * Apply and validate statutory payments and processes, in line with legislative framework, including SSP, SMP, SPP, SAP, ShPP, Student Loans, Court Orders, Local Authority deductions and NMW/NLW. * Carry out any other required administrative duties connected with the efficient delivery of payroll, including filing and scanning.47379STINDPAYS
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Portfolio is proud to be working with our market leading international client based in the centre of Newcastle to recruit into the established HR, People advisory team. This role is more than dealing with ER issues, although that is part of the role, but we are looking for experienced candidates with a passion for driving Wellbeing, Engagement, Diversity & Inclusion and an involvement in the overall annual Bonus and salary review process. This is a fantastic opportunity to be a part of a forward thinking business that truly invests in its teams. Key Duties/Tasks: * Supporting line managers with all areas of ER and chairing and managing any disciplinary or grievance processes * Involvement in design and delivery of the company Wellbeing program * Responsibility for the diversity and Inclusion programs and engagement activities Desirable skills and attributes: * CIPD qualified * Experienced in ER, chairing disciplinary and grievance meetings and follow up * True generalist HR Professional 47378GOINDPAYN
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We are currently recruiting for a Payroll Officer on a 6 month fixed term contract based the West Midlands the appropriate candidate must be available and ready to start ASAP. Please find more detail on the role below, if this is of interest apply, and one of our consultants will contact you. 2 X PAYROLL OFFICERS - 6 MONTH FTC (£27,000 - £29,874) * To start will need to be in the office 5 days to get trained on systems and how they work as a business - then work 4 days in the office 1 day from home either 8am - 4pm or 8am - 5pm * System is I-Trent (not essential) * Processing 20,000 staff across a team of 22 * Must have good payroll knowledge * Interview and start ASAP 47370GFINDPAYS
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We are currently recruiting for a temporary Payroll officer based the West Midlands the appropriate candidate must be available and ready to start ASAP. Please find more detail on the role below, if this is of interest apply, and one of our consultants will contact you. Payroll Officer * Will be officed based majority of the time * Needs to have Local Gov experience - Anyone with local gov, teachers pensions, police, psec experience or large private fund exp * System is Oracle * End to end payroller * 2000 on payroll / 2,500 on pensions - inhouse 47369GFINDPAYS
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We are currently recruiting for a temporary Payroll Officer based in the West Midlands. The appropriate candidate must be available and ready to start ASAP. This is an office-based position where you'll be processing end-to-end payroll for around 2,000 employees and 2,500 for pensions.To be successful, you'll need to have Local Government experience such local government, teachers pensions, police, public sector or large private fund experience.Overview: * End-to-end payroll * 2,000 employees and 2,500 for pensionsIf this is of interest, please apply, and one of our consultants will contact you. 47369GFINDPAYS
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Our client, a leading Bureau are looking to hire a Payroll Administrator on a 4-month FTC. They are looking for a payroll professional who can start immediately to join their growing team.You'll be acting as first line support for all payroll queries, making sure that they are resolved in a timely manner and recorded accurately on the system.The role will also require identifying trends in technical issues & communication discrepancies to escalate to the relevant team for resolution.Your responsibilities will also include: * First line support for all Payroll telephone & case queries * Accurately record contact with the client via case management tools * Monitor trends of pay/service impacting issues and escalating any technical issues that could be potentially pay impacting * Monitor discrepancies in payroll communication that drive an increase in call/case volume * Support Senior Payroll Administrators with processing payrollTo be successful, you'll require: * Knowledge of UK payroll processing, manual payments and calculations; and legislation * Working knowledge of Excel & word processing * Customer Service, telephony and case management experienceYou must also have worked within a fast-paced pressurised service environment working and have strong analytic skills. 47382SMINDPAYS