Payroll Administrator Jobs
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1st Line Software Service desk Analyst Greater Manchester
Permanent £22,000 - £24,000 Per Annum
Ref: 45968LF Group
Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance IndicatorsThe above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ
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Employment Law Researcher Greater Manchester
Permanent £30,000 - £32,000 Per Annum
Ref: 47116LF Group
Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. This role will give you excellent exposure of Employment Law issues across all sectors and industries. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions and can format it into a concise, readable document for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring the Group's…
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Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. This role will give you excellent exposure of Employment Law issues across all sectors and industries. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions and can format it into a concise, readable document for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring the Group's…
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We are currently recruiting a contract role for a role a Bureau company working as a Payroll Administrator, the client is looking for a payroll professional who can start immediately, so the appropriate candidate must be immediately available or on a short notice period. Please see some further details of the role below, if you see if anything that is of interest to you, apply and one of our consultants will contact you with more information. * First Line support for Payroll telephone and case queries (and processing instructions where applicable) * Record contact with the client via case management tools * Categorises and prioritises queries, requests and issues and escalates where necessary * Monitoring trends of pay/service impacting issues identified on incoming calls and emails/cases * Monitoring and escalating any technical issues that could be potentially pay impacting * Monitoring discrepancies in payroll communication that drive an increase in call/case volumes * Produces and supplies on request, reports and statistical information according to the agreed statement of service. * Supporting existing Senior Payroll Administrators with processing Payroll and in particular Net Pay Calculations Knowledge, Skills & Experience * A knowledge of UK payroll processing as well as legislation including, but not exclusively UK tax codes and taxation; understanding a payslip; manual payments and calculations; * Working knowledge of Excel and word processing * Customer Service, telephony and case management experience Essential Functional / Technical & Personal Skills * Good analytical skills - able to break down a problem, situation or process into its component parts, to separate the main issue from side-issues, to understand the nature of the parts and their relationship to one another * Good communicator and customer oriented * Excellent written and verbal communication skills * Must have worked within a fast paced pressurised service environment working to stretching service level agreements and key performance measures * Detail oriented, thorough and focused on all aspects of the job to ensure accuracy 47114THINDPAYS
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Portfolio Credit Control are currently partnered with a reputable manufacturing business who have a global presence. This ever-growing business are currently looking to strengthen to credit function with an organically grown role as a Credit Controller. This is a great opportunity for someone who is already established in the Credit function and has a proven track record. Job Description & Skillset * Reporting directly to the Head of Credit Control * Service Supervisors to provide the highest possible standards of service to customers. * The Credit & Queries Controller must chase all debts in accordance with payment terms given to customer to ensure that payment is received on time from each customer and each invoice. * Proactive & Confident, Resilient & be able to make decisions. * Ability to be able to work under pressure and deal with Senior Stakeholders at Director Level Analytical skills and thorough attention to details Patience and the ability to remain calm in stressful * situations. * Experience in dealing with Queries. * Experience in dealing with Receiverships and Liquidators Responsibilities Dispute Management * To log and resolve all customer queries in line with company KPI's. * Raise Credit Notes on SAP * Log all disputes on the system. * Chase internal Managers for disputes resolution & escalate to Head of Credit as required * Analyse queries data to see root cause & suggest improvement process. * Open New Accounts on Sales force and follow process with SSC. * Amend & adjust existing account details on Sales Force * To report and analyse CCS system data to identify the root causes of complaints. * To regularly update customers of progress of queries * To attend meetings and update Supervisors of any engineer issues * Chase all disputes internally and escalate as required to Area Manager and Head of Credit * Open New Accounts on Sales Force & SAP * Such other duties as may be necessary * Collections * Collect all outstanding debt in accordance with allowed payment terms. * Communicate with Shared Service Centre to ensure all month end activities are completed. * Review customer clearing accounts. * Attend customer meetings. * Communicate & Liaise with Receivers & Liquidators for bad debts. * Review Existing collection methods. * Cash flow projections * Dealing with SSC with various monthly admin tasks * Review and action Dunning and statement process * Ensure Customer notes are updated at least every two weeks for each & every customer * Such other duties as may be necessary 47112BRINDCC
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CLIENT CARE COORDINATOR/ADMINISTRATORManchester Full Time in the Office - No Flex - 9-5pm.Salary: £21,255. We are seeking a dedicated client care coordinator/administrator to join our client's dynamic team. They provide business services across HR, H&S and Employment Law Services across the UK. If you excel in communication, organization, and thrive in a collaborative environment, we invite you to apply and be an integral part of their client-centric team. You will be required to deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain. The role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails. Day-to-Day Responsibilities * Answer incoming calls with minimum waiting time in a professional manner. * To evaluate each request made over the phone and allocate them accordingly. * To ensure the highest level of customer service is adhered to. * Ensuring cover has arrived before leaving the switchboard so the phones are always manned. * Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols. * Logging service issues * Logging retention opportunities * Overflow of advice calls logged on to Advice system. * Stamping, sorting, logging, and allocating incoming post for the department. * Ensuring flowers and hampers are ordered within protocols. * Update additional callers lists within protocols. * Expired member letters posted within SLA. * Ad hoc project work The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. P45360FAR1INDMANJ
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Our client is seeking a Payroll Assistant to join their busy team Duties include; * Processing payroll for high volume employees on a weekly and monthly basis * Reconciliation of payroll information received from payroll bureau * Dealing with all clients, employee and HMRC payroll queries * Checking that employees are up to date with national minimum wage pay rate * Helping to manage the payroll and deal with any queries in a timely fashion * Processing amendments to salaries and employee data * Resolution of day-to-day queries over the phone and email * To produce reports as and when required * To carry out any administration duties as requested for which you have been suitably trained You will have; * Previous experience in a payroll environment * Good computer literacy including MS Office * Good numerical skills and a logical approach to problem solving * Good level of education in Maths and English * Good customer service skills, including verbal and written experience * Good excel skills If you are looking for the next step in your career and have the above, then please apply now 46764SBR2INDPAYS
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Portfolio Payroll are excited to announce that we are working with the 4th largest insurance provider in the UK, with their search for an experienced Payroll Coordinator.The post holder will be working for the Group Payroll Team within Group Finance. You will be responsible for providing an accurate and customer focused payroll service, working for the Group Payroll and Benefits manager with a medium-sized team and with the support of a Payroll Supervisor To include the following: * Preparing accurate monthly payrolls for Group Companies, over 3 payrolls and multiple PAYE references, whilst maintaining a high level of accuracy and adhering to strict deadlines * To liaise and work closely with the HR Service Centre Assistants to ensure all basic data including new starters, leavers and contractual changes are processed and received in line with payroll cut off dates. * To compile, prepare and complete uploads of monthly allowances, timesheets and deductions and other complex imports. * To liaise with Executives and staff with delegated authorities to ensure all monthly payments are signed off correctly and in line with the Group's Financial procedures. * To establish and maintain good communications with all areas of the business and its employees ensuring service levels are maintained and an excellent service is always provided, making each visit to payroll a pleasant one. * To be proactive in contacting other areas of the business to improve service levels, remedy persistent reoccurring issues or problems and to eliminate payroll errors. * To always put the customer first, both internal and external and offer an excellent customer service. Skills: * Minimum of 3 years working within a payroll team/environment. * Experience of processing multiple payrolls in a large diverse organisation. * experience of SD Worx would be a nice to have but not essential. * excellent level of payroll knowledge and legislation. CIPP qualification desirable but not essential. * experience of working with HMRC. * Solid payroll experience and knowledge including SMP, SSP, SPP and SAP. * Some exposure to EDI and TRI transactions. * Ability to work in a fast paced, varied, and demanding environment. * Enjoys a challenge. INDPAYS47110SB
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My client has have identified the need for a payroll Clerk to join the payroll function on a permanent basis. We therefore seek an experienced and responsible individual, with enthusiasm and ability to take on new challenges and help support the payroll function. Key Responsibilities:Payroll * Administer the UK in-house end-to-end payroll * Carry out processes relating to the payroll system, ensuring all payroll deadlines are met * Ensure all payroll related information is kept up to date and all employees are paid correctly * Manage and respond to all matters and queries relating to payroll * Process any employee advances subject to required approval * Coordinate payroll. * Any ad hoc duties and projects as required About you…For the role it is essential you have experience of: * Payroll end-to-end processing 46353FOR1INDPAYS
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