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Customer Care Specialist Greater Manchester
Permanent £27,900 - £28,000 Per Annum
Ref: 47356FA Group
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive on problem-solving, and crave a vibrant work environment, this is your moment to shine. Join in on redefining customer care excellence. ROLE DESCRIPTIONIn a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. MAIN RESPONSIBILITIES * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised. * Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced. * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately, and the relevant internal contacts are notified of any risk. * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage. * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice. * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users. SKILLS AND EXPERIENCE * Customer service experience is essential. * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs. * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. * The ability to work in a fast-paced environment. * Able to adapt to change. * Can take responsibility of own product knowledge. * Able to communicate at different levels throughout the business. About the clientThe only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.They are on a mission to transform people management for businesses. They've been making life easier for employers since 2015 with their range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.They are a people business. The market moves quickly and so do they. They put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind. 47356FAINDMANJ
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HR Documentation Advisor Greater Manchester
Permanent £22,000 - £25,000 Per Annum
Ref: 46996LF Group
Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line.We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced so organisation and attention to detail are a must! If you are looking for a role that gives great progression with Human Resources, and hold the relevant qualifications, please apply today and we'll be in touch! Job PurposeThe main priority of the role is to create, update, maintain and review employment documentation for our clients.Job OverviewThis role is a busy and fast paced position within Employment Consultancy Services and the successful candidate will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements, will be focused on attention to detail and have great customer focus.Day-to-Day Responsibilities* To create client documentation based on the needs of the client and the suitability of relevant policies and procedures.* To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these.* Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate.* To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction.* To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations.* To guide clients through their online client portal.* Liaise with the Digital Field Consultants and deal with queries as appropriate.* Manage own workload working from the task list.* Ensure deadlines and any KPI/SLA/targets are met.* Ensure work in line with any quality criteria/instruction in place.* To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention.* To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems.* Check client details using the computerised database.* Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days.* Maintain a clear desk and tidy work environment.* To undertake E-learning sessions as and when required.* Assist with training for new starters. What you Bring to the Team* Knowledge of employment law.* Excellent written English.* Excellent word processing skills.* Attention to…
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We're looking for a brilliant Senior Content Executive to transform complex ideas into compelling content!If you're a wordsmith who knows how to turn technical pieces into engaging and clear copy, this could be the perfect opportunity for you.As a Senior Content Executive, you'll have the chance to make a real impact. Whether you're crafting eye-catching email campaigns, writing engaging landing pages, or developing engaging scripts for our videos and podcasts, your creativity will be at the forefront of everything!You'll be reporting directly to the Digital Marketing Manager, but you'll also be collaborating with various teams across the business. This role demands creativity, curiosity, and the ability to juggle multiple projects in a fast-paced environment. If you're ready to bring your passion for words and storytelling to the table, we want to meet you! Day to Day * Write engaging copy for email marketing, landing pages, PPC ads, newsletters, video and audio scripts, and more. * Dive deep into technical employment law and health & safety topics to create easy-to-understand and relevant content. * Work closely with stakeholders across the company to refine our tone of voice and contribute to our overall business development strategy. * Ensure that all content is delivered to brief, on time, and at the highest quality standards. * Keep tabs on competitor activity, customer behavior, and industry trends to continually improve your work. You? * At least two years of professional copywriting experience, with a track record of success in lead generation and sales. * Demonstrable understanding of copywriting best practices, creativity, enthusiasm, and excellent organization and time management skills. * While you can work independently, you thrive in collaborative environments and can influence stakeholders at all levels. * An understanding of usability, conversion, and commercial awareness. If you're ready to join a dynamic, entrepreneurial team that values creativity and collaboration, we'd love to hear from you! 47360CCINDHIN
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Health and Safety Consultant South Yorkshire
Permanent £42,000 - £43,000 Per Annum
Ref: 963438CC7R7 Group
Are you a seasoned safety professional with a passion for keeping people safe and a knack for inspiring others to do the same? If you're nodding, then keep reading-this could be your next big move!Portfolio have partnered up with an established global consultancy, on the hunt for a rockstar Health and Safety Consultant to join their growing team. This isn't just a job; it's a chance to work with an award-winning consultancy group that values innovative thinking and top tier service! Day to Day * Lead Health & Safety service visits, providing expert advice and thorough documentation. * Be the go-to for Health & Safety guidance, investigation, and compliance. * Build strong relationships with clients, delivering a high-quality, cost-effective consultancy service. * Support clients in crisis management and help them navigate Health & Safety regulations with ease. * Maintain a professional attitude and ensure you're always on top of industry best practices. You? * Degree/diploma-level education at GradIOSH or CMIOSH. * Comprehensive knowledge of Health and Safety rules and regulations. * A confident communicator with a knack for building relationships. * Proven problem-solving skills and the ability to think on your feet. * A team player who can also work independently. * Flexibility to adapt to changing demands and thrive in a fast-paced environment. Lets talk benefits.. * Company-wide profit-sharing scheme. * Car allowance of £6,000 or a Tesla company car (your choice!). * Remote and field-based work for ultimate flexibility. * 25 holidays plus bank holidays, with more holidays added as you stay with us, including your birthday off! * Christmas bonus after a qualifying period. * Private health insurance, a Medicash plan, and a pension scheme. * Additional perks like Bike to Work, social events, and more! Ready to join a dynamic team that's shaping the future of Health and Safety? 963438CC7R7INDFIR
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Customer Service Specialist Greater Manchester
Permanent £27,900 - £28,000 Per Annum
Ref: 47356FAR Group
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive on problem-solving, and crave a vibrant work environment, this is your moment to shine. Join in on redefining customer care excellence. ROLE DESCRIPTIONIn a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. MAIN RESPONSIBILITIES * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised. * Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced. * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately, and the relevant internal contacts are notified of any risk. * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage. * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice. * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users. SKILLS AND EXPERIENCE * Customer service experience is essential. * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs. * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. * The ability to work in a fast-paced environment. * Able to adapt to change. * Can take responsibility of own product knowledge. * Able to communicate at different levels throughout the business. About the clientThe only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.They are on a mission to transform people management for businesses. They've been making life easier for employers since 2015 with their range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.They are a people business. The market moves quickly and so do they. They put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind. 47356FARINDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Content Manager to their team.This is an opportunity to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' The RoleThe Bid Content Manager will be responsible for supporting other bid team members to complete RFI's, Selection Questionnaires, salesforce administration and responsible for maintaining and expanding a database of pre-written content to improve bid quality. Responsible for defining and optimising the content repository structure and record management system.Experience: Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content and ensure the content is updated on a pre-agreed cycle. Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase. Broad market knowledge of proposal automation, AI tools, and database solutions. Day To Day Responsibilities * Responsible for the overall bid library * Re-write content into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals. * Ensure legal and operational compliance of all content / database records. * Work with graphic designers as required, maintaining a strong graphics database. * Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded. * Review the structure of the bid library on a regular basis, ensuring it meets the needs of the business. * Provide regular training to users of the bid library and gather feedback on a regular basis. * Excellent project management skills * Strong written English language skills. * Support the team with RFIs, selection questionnaires, and providing relevant content. What You Bring to The Team * Bachelor's degree in Business, Marketing, or a related field * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes P46534LSR3INDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Content Manager to their team.This is an opportunity to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' The RoleThe Bid Content Manager will be responsible for supporting other bid team members to complete RFI's, Selection Questionnaires, salesforce administration and responsible for maintaining and expanding a database of pre-written content to improve bid quality. Responsible for defining and optimising the content repository structure and record management system.Experience: Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content and ensure the content is updated on a pre-agreed cycle. Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase. Broad market knowledge of proposal automation, AI tools, and database solutions. Day To Day Responsibilities * Responsible for the overall bid library * Re-write content into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals. * Ensure legal and operational compliance of all content / database records. * Work with graphic designers as required, maintaining a strong graphics database. * Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded. * Review the structure of the bid library on a regular basis, ensuring it meets the needs of the business. * Provide regular training to users of the bid library and gather feedback on a regular basis. * Excellent project management skills * Strong written English language skills. * Support the team with RFIs, selection questionnaires, and providing relevant content. What You Bring to The Team * Bachelor's degree in Business, Marketing, or a related field * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes P46534LSR4INDMANJ
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Are you seeking a role which will offer growth, development and opportunity?Want the chance to work on exciting projects with the opportunity to develop and grow your career?We're looking for a hard-working and self-motivated person to join our fast-growing marketing department to assist with the delivery of automation and sales campaigns alongside managing the data integrity of all systems within the business.As CRM Executive, you'll help evolve current automation processes, identify new opportunities and areas for improvement. Ensure quality of sales CRM for new lead acquisition and maintenance of Recruitment CRM to ensure effective ROI on marketing campaigns. Day to Day * Ensure the data integrity of sales generation leads in the CRM system * Support the marketing and sales teams to build and evolve campaigns (e.g. newsletters, email nurture campaigns, webinars, events) * Develop key client profiles to develop cross sell opportunities across the group business. * Manage the automation of nurture activities. Looking to drive engagement and deliver high quality leads to sales. * Work with the digital marketing manager to implement marketing automations across all business systems and suggest improvement and efficiencies. * Working with wider stakeholders, help drive the client communication to increase usage and aid overall client retention. * Routinely audit the lead database to ensure data is high quality and highly segmented, whilst helping ensure we remain compliant. * Work with the content team to deliver appropriate campaigns across all business groups * Assist with ongoing campaign analysis and reporting. Skills * Experience with Marketing Automation software * Strong communication skills * Analytical and detail orientated. * Excellent time management, and ability to meet deadlines. 45923CCINDREC
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The Client Onboarding and Engagement Specialist plays a crucial role in ensuring that clients have a smooth and positive experience with HR and H&S management software. Here's a breakdown of the key responsibilities and requirements for the role: Responsibilities:Customer Support: * Provide inbound and outbound telephone and email support to users. * Offer assistance to clients with the implementation of the software and address any queries or issues they may have. * Client Engagement and Training: * Engage with clients to provide training and recommendations aimed at optimizing their experience with the software. * Conduct proactive implementation calls to new clients, welcoming them to the service, providing system overviews, and assisting with account setup. * Conduct webinars to demonstrate to prospective clients. * Performance Targets: * Achieve and exceed daily Key Performance Indicators (KPIs) and Service Level Adherence metrics. * Contribute to team targets, focusing on customer experience and feedback. * User Outreach: * Conduct non-utilization calls to inactive users, encouraging them to implement the software into their business operations. * Training and Troubleshooting: * Provide one-to-one training to clients based on their individual needs. * Troubleshoot technical queries and provide first-time resolutions to basic questions and training needs. * Record-Keeping: * Maintain accurate records of client interactions, logging all queries against the correct account. Requirements:Customer Service Experience: * Mandatory experience in customer service roles. Communication Skills: * Excellent listening skills and the ability to communicate effectively with clients of varying technical abilities. * Adaptability and Tenacity: * Ability to work in a fast-paced environment and adapt to change. * Tenacious nature to take responsibility for own product knowledge. * Salesforce Experience: * Experience with Salesforce is an asset. What You Bring to the TeamClient Relationship Building: * Ability to build and maintain strong client relationships. Communication Skills: * Capable of communicating effectively at different levels throughout the business. Presentation Skills: * Confidence in presenting to larger audiences, including group training sessions and webinars. Organizational Skills: * Strong organizational skills to manage multiple client engagements effectively. Outgoing Personality: * Outgoing personality traits that facilitate positive interactions with clients. The Client Onboarding and Engagement Specialist plays a pivotal role in ensuring client satisfaction and successful utilization of software solutions. 47383CNINDCAN
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This is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.Are you a motivated and results-driven individual with a passion for sales? We are currently seeking a friendly and experienced Sales Floor Manager to join our team and help take our business to new heights. As the Sales Floor Manager, you will be responsible for leading our sales team, driving sales, and ensuring that our customers have an exceptional shopping experience.In this role, you will oversee the day-to-day operations of the sales floor, including monitoring sales and performance metrics, coaching and training sales associates, and ensuring the availability and presentation of products. You will also collaborate with other departments, such as marketing and inventory management, to develop strategies to increase sales and improve customer satisfaction.To succeed as a Sales Floor Manager, you must have excellent communication and leadership skills. You should be able to motivate and inspire your team to achieve sales targets, while also ensuring that they provide outstanding customer service. Strong analytical and problem-solving abilities are also essential in this role, as you will be responsible for analyzing sales data, identifying trends, and making informed decisions to drive sales growth.If you are a natural leader with a passion for sales and customer service, we would love to hear from you. Join our team as a Sales Floor Manager and leverage your skills to make a significant impact on our business. Responsibilities * Lead and manage the sales team to achieve sales targets and maximize profitability * Monitor and analyse sales data, identify trends, and develop strategies to increase sales * Train and develop sales associates to deliver exceptional customer service and product knowledge * Ensure the availability and presentation of products on the sales floor, including merchandising and stock replenishment * Collaborate with marketing to develop promotional campaigns and initiatives to drive sales * Maintain and enhance relationships with key customers and identify opportunities for upselling and cross-selling * Implement and enforce store policies and procedures to ensure compliance and a positive customer experience Requirements * A minimum of 3 years of experience in a sales or retail management role * Proven track record of meeting or exceeding sales targets * Excellent communication and interpersonal skills * Strong leadership abilities, with the ability to motivate and inspire a team * Exceptional customer service skills and a passion for delivering a positive customer experience * Strong analytical and problem-solving skills * Proficiency in…