54 Jobs
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce Admin. This role is hybrid 4 days in their London office. As a Salesforce Administrator, you will be supporting our org of 200+ users, ensuring that we are continuously improving, applying your experience to designing creative solutions using Salesforce best practices. Key Responsibilities * Configuring, developing and supporting the company Salesforce org in line with best practices. * Being responsible for the continued enhancement of the current configuration and architectural design of the org. * Being proactive in suggesting improvements to the configuration of the system, or new tools or ways of working. * Working within schedules and deadlines to agreed business priorities. * Working closely with stakeholders to recommend and agree technological solutions to meet business requirements. P46237NBINDLON
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A giant financial services business is currently recruiting for a Payroll Specialist to join them on a permanent basis. This role makes up part of the payroll team and will report into an EMEA Payroll Manager. As Payroll Specialist, you will be responsible for: * Processing the UK monthly payroll * Responsible for coordination of multiple EMEA payrolls * Performing payroll reconciliations * Ensuring legislative compliance and company regulations * Resolving payroll queries * Tax reporting This is a pivotal role for the business and candidates must have previously worked on EMEA payrolls.A fantastic benefits package is available with this role! Interviewing now. 48245GCR2INDPAY
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Legal Advisory Manager Greater Manchester
Permanent £34,000 - £38,000 Per Annum
Ref: 48087CHR3 Group
Legal Advisory Manager Based in Manchester City 5 days a week on site We are seeking a Legal Advisory Manager to oversee and inspire our client's Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs. Key Responsibilities: * Provide continuous support to Legal Advisors, ensuring they have the necessary resources to excel in their roles. * Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries. * Deliver real-time feedback, coaching, and review quality assessments to promote individual growth and development. * Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues. * Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field. * Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead. * Demonstrate an ability to work with a diverse range of clients, including those in distress, ensuring a compassionate and professional approach. What You Bring to the Team: * Background in a supervisory or managerial role i.e. retail. * Law Degree, Legal Practice Certificate, or equivalent qualification. * In-depth understanding of the SRA Code of Conduct and the BACP Ethical Framework, and the ability to apply these principles effectively within the team. * Expertise in reviewing legal documents, business agreements, and conducting commercial legal research. * Exceptional ability to engage with clients, colleagues, and senior management through various communication channels. * A strong track record of meeting and exceeding KPIs and targets, with a passion for instilling these behaviours in your team. INDMANS48087CHR3
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Digital Counsellor£30,000-33,000 FTEOffice BasedMonday - Thursday 12pm - 8pm Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Digital Counsellor. Job OverviewYou will provide emotional support and guidance via digital mediums, primarily email, video call, livechat and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to all service users. You will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services, where appropriate. You will be able to use online health and wellbeing tools including the company's online wellbeing platform. Day to Day Responsibilities: * Providing an efficient and effective digital counselling service to all service users working in line with clinical governance. * To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed. * Demonstrating a thorough understanding of the products available to a service user and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness etc. Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department. * Responding to all web enquiries and tailor responses to meet individual requirements. * Providing "In the moment support" to service users via the Live Chat function and Live Video Calls Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off…
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Workforce Planning Scheduler Greater Manchester
Permanent £25,000 - £26,000 Per Annum
Ref: 48206LF Group
The Portfolio Group are proud to represnt our client in their search for a Resource Planning Coordinator, to join the Workforce Planning team within the HR Department, to administer effective planning and scheduling of staff and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. This role offers the autonomy to make it your own, suggest and implement changes to improve processes and efficiency. We are looking for someone who has created reports on Excel and likes to improve processes for the whole team. You will also have the opportunity to diversify and learn new skills. Day-to-Day Responsibilities· Produce the daily staffing profile for the current day.· Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.· Communicate FRT bulletin on department changes and updates including the speed to competency process. · Produce the weekly schedule· Maintain, update and error check the weekly schedule· Implement any none working day swaps on an ad hoc basis.· Implement any shift slides or swaps on an ad hoc basis.· Responsibility for overtime requirements, managing the monthly availability upload· Ensuring shift management for weekend and bank holiday shifts is in place.· Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.· Managing overtime booking approvals and cancellations· Managing a log of all cancelled or unattended overtime shifts.· Cross check the weekend staffing profile and send to those on shift and managers, including profile views.· Work with the Workforce Planning Team to ensure staffing for Bank Holidays is in line with forecast .· Maintaining the shift matrix, assign ad hoc offline time for training, and providing supporting data for FWR approvals/declines· Scheduling of, monthly training, Ad hoc meetings, VCs, coaching sessions, induction training sessions for trainers and existing staff, group training sessions and client visits, passing the schedule to the Resource planning administrator to plot into the pre-planner.· Review lunch time distribution as and when required to ensure optimum operational efficiency.· To play a part if a contingency plan for when the department idle space drops to 0, you will be responsible for contacting teams that are in a incorrect workmode to go available.· Take reception calls as a last resort to protect the ACR.· Monitor idle space across the department and flag when intervention is needed to maintain idle space.· Improve efficiency through effective reporting and development of reports· To establish and maintain efficient working relationships with colleagues and clients. What you Bring to the Team· Experience in a planning within a contact centre environment with or without the use of WFP software· A positive "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.· Excellent attention to…
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Job PurposeTo deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources, offering continued support and progression. Job OverviewWe are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key. Day-to-Day Responsibilities· Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities.· Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations.· Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.· Work positively with consultants to effectively manage their time and client expectations.· Create and maintain files, system logs and other administrative tasks.· Work towards the team objective of obtaining repeat business. What you Bring to the Team· Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role. · Customer service experience.· Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. INDMANJ
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Business Support Administrator Greater Manchester
Permanent £23,500 - £25,000 Per Annum
Ref: 48477LF Group
Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating sales leads, checking compliance and new clients are correctly added to the system, producing reports - Expert Excel knowledge is a must for this. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have excellent Excel knowledge and enjoy a fast paced role, apply today and we'll be in touch! job overviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. day to day responsibilities 1 Ensure mailbox is constantly monitored and all emails are processed 2 Compile daily, weekly, monthly, quarterly, and yearly reports with analysis 3 Manage incoming leads 4 Process daily new businesses applications 5 Act as sales support for all sales teams - supporting with system training and daily queries from the sales department 6 Monitor & allocate data records so the sales team always have enough data to work 7 Coordinate the administrative needs of the Sales team and management team as required essential skills and Competencies 1 Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills 2 Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors 3 Teamwork: willingness to assist and support others as required and get on with team members 4 Experience in a fast-paced organisation 5 Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development 6 Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships 7 Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner 8 Commerciality: ability to apply knowledge in a practical, commercial manner 9 Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience BENEFITS 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years'…
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The Health & Safety Consultant position is primarily field-based, focusing on providing expert advice, support, recommendations, solutions, and documentation to clients in the Metro-Toronto area. The working hours are between 9-5:30pm, although flexibility is necessary based on client needs. A valid G license is required and your own vehicle.Salary: $80-90, 000 + car allowance of $8400Here's a breakdown of the key aspects of this role: 1 Providing Advice and Support: As a Health & Safety Consultant, your primary responsibility is to offer guidance, recommendations, and solutions to clients regarding health and safety practices. This involves assessing risks, understanding regulatory requirements, and suggesting measures to mitigate potential hazards. 1 Client Interaction: You'll be actively engaging with clients, both virtually and onsite, to understand their specific needs and challenges. This may include conducting audits, evaluating operations, and providing tailored advice to improve safety standards. 1 Development of Health & Safety Management Systems: You'll work closely with clients to develop comprehensive health and safety management systems tailored to their business operations. This includes drafting relevant policies, procedures, and training programs to ensure compliance with regulations and best practices. 1 Project Work and Collaboration: Alongside your day-to-day client interactions, you may also be involved in larger projects aimed at enhancing health and safety practices or developing new solutions. Collaboration with other consultants is essential to meet client expectations and achieve business objectives. 1 Compliance and Regulatory Knowledge: A deep understanding of Occupational Health and Safety legislation is imperative in this role. You'll need to stay updated on relevant laws and regulations to ensure that clients remain compliant with legal requirements. 1 Education and Experience: A degree or diploma in a relevant field, coupled with a minimum of 5 years of experience in health and safety, is typically required for this role. Additionally, having or pursuing OHS designations demonstrates a commitment to professional development in the field. 1 Communication and Interpersonal Skills: Strong communication and interpersonal skills are essential for effectively engaging with clients, understanding their needs, and conveying complex information in a clear and concise manner. 1 Time Management and Flexibility: Given the dynamic nature of the role, the ability to manage time effectively and adapt to changing client demands is crucial. Flexibility in working hours and readiness to accommodate client schedules are often required. 1 Technological Proficiency: Proficiency in various software tools and platforms, such as Salesforce, is beneficial for managing client interactions, documenting recommendations, and tracking progress. 1 Commitment to Customer Experience: Demonstrating a genuine commitment to providing excellent customer experience ensures client satisfaction and fosters long-term relationships. Overall, the role of a Health & Safety Consultant demands a blend of technical expertise, interpersonal skills, and a dedication to ensuring the well-being of employees in diverse work environments. Education/Experience * A degree or diploma from an accredited college or university * Having or pursuing CSRP designatin (exam to be written in March or October 2025) * Strong knowledge of the Occupational Health and Safety Legislation throughout Canada * A strong background in…
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The Health & Safety Consultant position is primarily field-based, focusing on providing expert advice, support, recommendations, solutions, and documentation to clients in the Ottawa area. The working hours are between 9-5:30pm, although flexibility is necessary based on client needs. A valid G license is required and your own vehicle.Salary: $80-90, 000 + car allowance of $8400CRSP designation required or exam to be written in May or October 2025.Here's a breakdown of the key aspects of this role: 1 Providing Advice and Support: As a Health & Safety Consultant, your primary responsibility is to offer guidance, recommendations, and solutions to clients regarding health and safety practices. This involves assessing risks, understanding regulatory requirements, and suggesting measures to mitigate potential hazards. 1 Client Interaction: You'll be actively engaging with clients, both virtually and onsite, to understand their specific needs and challenges. This may include conducting audits, evaluating operations, and providing tailored advice to improve safety standards. 1 Development of Health & Safety Management Systems: You'll work closely with clients to develop comprehensive health and safety management systems tailored to their business operations. This includes drafting relevant policies, procedures, and training programs to ensure compliance with regulations and best practices. 1 Project Work and Collaboration: Alongside your day-to-day client interactions, you may also be involved in larger projects aimed at enhancing health and safety practices or developing new solutions. Collaboration with other consultants is essential to meet client expectations and achieve business objectives. 1 Compliance and Regulatory Knowledge: A deep understanding of Occupational Health and Safety legislation is imperative in this role. You'll need to stay updated on relevant laws and regulations to ensure that clients remain compliant with legal requirements. 1 Education and Experience: A degree or diploma in a relevant field, coupled with a minimum of 5 years of experience in health and safety, is typically required for this role. Additionally, having or pursuing OHS designations demonstrates a commitment to professional development in the field. 1 Communication and Interpersonal Skills: Strong communication and interpersonal skills are essential for effectively engaging with clients, understanding their needs, and conveying complex information in a clear and concise manner. 1 Time Management and Flexibility: Given the dynamic nature of the role, the ability to manage time effectively and adapt to changing client demands is crucial. Flexibility in working hours and readiness to accommodate client schedules are often required. 1 Technological Proficiency: Proficiency in various software tools and platforms, such as Salesforce, is beneficial for managing client interactions, documenting recommendations, and tracking progress. 1 Commitment to Customer Experience: Demonstrating a genuine commitment to providing excellent customer experience ensures client satisfaction and fosters long-term relationships. Overall, the role of a Health & Safety Consultant demands a blend of technical expertise, interpersonal skills, and a dedication to ensuring the well-being of employees in diverse work environments. Education/Experience * A degree or diploma from an accredited college or university * Having or pursuing CSRP designatin (exam to be written in March or October 2025) * Strong knowledge of the…
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Compliance Manager - Sales Office based with travel required Driver's License required Based in Hinckley Job Purpose:The Compliance Manager will be responsible for assessing risks, identifying patterns and trends, and managing overall compliance operations within the company. This includes conducting internal audits, implementing compliance measures, and ensuring adherence to regulatory standards. Job Overview:As a Compliance Manager, you will handle various compliance-related issues, focusing on assessing risks and maintaining regulatory standards across the company. This role will involve ensuring that sales processes are compliant, conducting quality assessments, and managing the company's compliance certifications within a FCA regulated environment. You will work closely with senior management and directors to monitor compliance controls and drive improvements in compliance management. Key Responsibilities: * Analyse the full sales process to ensure adherence to best practices and regulatory expectations. * Conduct quality and compliance assessments of Business Development Managers and Field/Office-Based Consultants. * Oversee the quality assessment process across both field and office-based sales teams. * Lead compliance investigations, identifying themes and trends to mitigate risks. * Implement and monitor compliance controls, including spot checks on websites, emails, letters, documents, and processes. * Maintain and develop current OHSAS 18001, ISO 9001, and ISO 27001 certifications. * Conduct internal audits of processes, especially those related to the sales process, from a compliance perspective. * Develop and deliver an education and engagement program for senior management, ensuring clear communication and training on compliance matters. * Collaborate with Directors to ensure a cohesive compliance strategy across the business. Skills & Qualifications: * A proven background in compliance management. * Strong communication skills, with the ability to tailor your style based on your audience. * Up-to-date knowledge of regulatory changes and guidelines. * Strong risk analysis and problem-solving abilities. * Highly organised with strong attention to detail. * Commercial acumen, with the ability to apply compliance knowledge practically within a business context. * A proactive approach with a strategic mindset, offering suggestions for improvement. * High level of integrity and accountability for achieving results. * A positive, can-do attitude with involvement in day-to-day compliance management. 48473CHINDHIN