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Start your career Finance Assistant!Are you a detail-oriented individual with a passion for finance? Our client is a leading tech company providing HR software and services to the SME market. They're seeking a Finance Assistant to assist with day-to-day transaction processing, purchase ledger management, and more. Collaborate with the finance team and other departments, utilising your numeracy skills and attention to detail to ensure accuracy and efficiency. Key Responsibilities: * Inputting purchase invoices accurately across multiple entities and currencies * Processing employee expenses and ensuring compliance with policy * Conducting weekly payment runs for supplier invoices * Managing client referral program and associated payments * Assisting with month-end tasks and sales reporting * Maintaining positive relationships with invoice approvers and suppliers * Handling ad hoc finance duties What You Bring: * Previous experience in a finance role preferred * Strong organisational skills and ability to meet deadlines * Sound knowledge of financial reporting procedures * Proficiency in Excel for data manipulation and presentation * Ability to work independently and under pressure What's in it for you? * Competitive benefits package including profit share scheme and discounted memberships * Enjoy perks like free breakfast on Mondays and fitness classes * Invest in your future with pension and childcare vouchers * 25 days holiday allowance including bank holidays, plus your birthday off! The offices for our client are based in the heart of Manchester City. This is an office-based role, requiring you on site from Monday - Friday. If you are interested in taking the next step in your finance career and apply today! P47111CHINDMANJ
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CLIENT CARE COORDINATOR/ADMINISTRATORManchester Full Time in the Office - No Flex - 9-5pm.Salary: £21,255. We are seeking a dedicated client care coordinator/administrator to join our client's dynamic team. They provide business services across HR, H&S and Employment Law Services across the UK. If you excel in communication, organization, and thrive in a collaborative environment, we invite you to apply and be an integral part of their client-centric team. You will be required to deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain. The role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails. Day-to-Day Responsibilities * Answer incoming calls with minimum waiting time in a professional manner. * To evaluate each request made over the phone and allocate them accordingly. * To ensure the highest level of customer service is adhered to. * Ensuring cover has arrived before leaving the switchboard so the phones are always manned. * Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols. * Logging service issues * Logging retention opportunities * Overflow of advice calls logged on to Advice system. * Stamping, sorting, logging, and allocating incoming post for the department. * Ensuring flowers and hampers are ordered within protocols. * Update additional callers lists within protocols. * Expired member letters posted within SLA. * Ad hoc project work The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. P45360FAR1INDMANJ
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Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. This role will give you excellent exposure of Employment Law issues across all sectors and industries. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions and can format it into a concise, readable document for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring the Group's…
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Employment Law Researcher Greater Manchester
Permanent £30,000 - £32,000 Per Annum
Ref: 47116LF Group
Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. This role will give you excellent exposure of Employment Law issues across all sectors and industries. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions and can format it into a concise, readable document for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring the Group's…
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1st Line Software Service desk Analyst Greater Manchester
Permanent £22,000 - £24,000 Per Annum
Ref: 45968LF Group
Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance IndicatorsThe above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ
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Head of Training & Development Leicestershire
Permanent £55,000 - £60,000 Per Annum
Ref: P47088CHR1 Group
The Company My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. Job OverviewJoin the team as Head of Professional Development and Demand, spearheading the transformation of workforce and service delivery. In this pivotal role, you will establish and lead a Centre of Excellence for the Tax and VAT advisory services and insurance products, setting standards and frameworks for excellence. You'll also oversee a team of workforce planners and demand specialists, ensuring optimal resource allocation and reporting. Key Responsibilities: * Establish a Centre of Excellence, setting standards and pathways for team members. * Support with the development of the Graduate Scheme. * Develop and implement a 1st Line delivery approach for Tax and VAT advisory services, focusing on training, quality control, and reporting. * Foster a culture of collaboration and efficiency, maximising tool utilisation and data insights. * Monitor KPIs to showcase team impact on service delivery. * Cultivate a talent-rich environment that supports career advancement. * Drive industry-leading standards through innovation and change management. * Provide career development opportunities through qualifications and training. * Efficiently manage resources to optimise workflow. * Utilise data analytics to measure performance and productivity. Why Join? Join an award-winning workplace with a diverse range of customer service challenges across various sectors. The fast-paced environment rewards positivity, initiative, and results-driven attitudes. There are endless opportunities for career development, providing the resources you need to succeed. Experience a collaborative team ethos dedicated to maximising client satisfaction while achieving business objectives. If you're ambitious, focused, and passionate, we want you on the team! Additional InformationThis is a brand new role created to support the business with the skills shortage that the Tax and VAT industries are facing. It will require the successful candidate to be in office 5 days per week, located in Hinckley. Office hours are Monday - Friday, 8:45am - 5:15pm. P47088CHR1INDHIN
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Lead Occupational Health Adviser Greater Manchester
Permanent £42,000 - £45,000 Per Annum
Ref: 47120LS Group
Lead Occupational Health AdviserMANCHESTER, OFFICE BASED or HYBRIDSALARY: £42.5-45K DOE + FANTASTIC BENEFITSReporting to: Occupational Health Manager The OpportunityThis is a once in a career opportunity for an exceptional occupational health professional to join a truly Clinically Led business, the industry leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, or client supports over 80,000 organisations and 13 million lives across the UK & Ireland.Our client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleThis is an exciting opportunity to support, coach and develop a team of Occupational Health Advisers within OH services. You will be supporting Occupational Health Advisers within a fast-paced environment delivering OH assessment services to a wide range of clients from varying industries and sectors. The role requires high levels of professional standard whilst working in a telephone-based environment, adhering to KPIs and SLAs. The main function will be to maintaining high clinical standards including completing audits and offering clinical training to the wider team and the annual revalidation of SEQOHS accreditation.You will also be expected to sit a minimum of 10 appointments throughout the week and liaise with clients to assess them clinically and understand how their employers are best placed to support them with their sustained attendance and performance in work, or in returning to work. Day to Day Responsibilities * Overall responsibility for the day to day running and support of the OH Advisers, alongside the OH Manager * To ensure the Occupational Health clinical service deliveries are implemented accordingly and are in adherence with individual and departmental Key Performance Indicators (KPIs) * To provide daily, weekly, monthly reports to the OH manager and Head of Clinical Support. * Monitor, mentor and ensure OH Advisers are working in line with clinical governance and the daily goals set out with the OH department. * To take responsibility by ensuring all assessments are handled effectively and efficiently with no unnecessary delays, alongside the production of a high-quality follow up report within SLA. * To identify areas of learning amongst the team and ensure relevant training is provided. * To deliver induction presentations for colleagues, and shape and deliver new training. * To support the OH Advisers on a day-to-day basis with risk, safeguarding, and clinical query escalations as and when required in line with relevant protocols, and both regulatory and accreditation requirements. * Ensure that call and report quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback. * To hold team huddles and regular 121 meetings with the team, alongside probation and bi-annual performance reviews. * To assist the investigation and outcome of queries and complaints pertaining to the OH Advisers, and clinical based OH queries and complaints. What You Bring to…
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Lead Occupational Health AdviserOFFICE BASED or HYBRIDSALARY: £42.5-45K DOE + FANTASTIC BENEFITSReporting to: Occupational Health Manager The OpportunityThis is a once in a career opportunity for an exceptional occupational health professional to join a truly Clinically Led business, the industry leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, or client supports over 80,000 organisations and 13 million lives across the UK & Ireland.Our client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleThis is an exciting opportunity to support, coach and develop a team of Occupational Health Advisers within OH services. You will be supporting Occupational Health Advisers within a fast-paced environment delivering OH assessment services to a wide range of clients from varying industries and sectors. The role requires high levels of professional standard whilst working in a telephone-based environment, adhering to KPIs and SLAs. The main function will be to maintaining high clinical standards including completing audits and offering clinical training to the wider team and the annual revalidation of SEQOHS accreditation.You will also be expected to sit a minimum of 10 appointments throughout the week and liaise with clients to assess them clinically and understand how their employers are best placed to support them with their sustained attendance and performance in work, or in returning to work. Day to Day Responsibilities * Overall responsibility for the day to day running and support of the OH Advisers, alongside the OH Manager * To ensure the Occupational Health clinical service deliveries are implemented accordingly and are in adherence with individual and departmental Key Performance Indicators (KPIs) * To provide daily, weekly, monthly reports to the OH manager and Head of Clinical Support. * Monitor, mentor and ensure OH Advisers are working in line with clinical governance and the daily goals set out with the OH department. * To take responsibility by ensuring all assessments are handled effectively and efficiently with no unnecessary delays, alongside the production of a high-quality follow up report within SLA. * To identify areas of learning amongst the team and ensure relevant training is provided. * To deliver induction presentations for colleagues, and shape and deliver new training. * To support the OH Advisers on a day-to-day basis with risk, safeguarding, and clinical query escalations as and when required in line with relevant protocols, and both regulatory and accreditation requirements. * Ensure that call and report quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback. * To hold team huddles and regular 121 meetings with the team, alongside probation and bi-annual performance reviews. * To assist the investigation and outcome of queries and complaints pertaining to the OH Advisers, and clinical based OH queries and complaints. What You Bring to the…
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Marketing & Sales Administrator Greater Manchester
Permanent £26,000 - £30,000 Per Annum
Ref: 970592CC Group
Are you ready to ignite your career in a vibrant tech company revolutionizing workplace solutions for SMEs? My client is on the lookout for a Sales and Marketing Coordinator to join a vibrant marketing team. In this role, you'll be at the heart of our mission to propel business development through innovative marketing strategies. Day to Day Sales Enablement * Be the backbone of our Sales and Marketing teams, assisting with scheduling, content distribution, and sales enablement documentation. * Dive into the creative process by crafting engaging marketing materials and supporting sales initiatives with compelling content. * Coordinate inbound requests, ensuring smooth communication and prioritization to meet company objectives. Campaign Coordination & Planning * Lead the charge in coordinating cross-functional marketing efforts, from campaign planning to execution across various channels. * Drive campaign success by collecting and analyzing performance insights, optimizing strategies for maximum impact. * Keep our brand channels fresh and engaging, ensuring alignment with our commercial goals and industry trends. * Dive into industry research to inform our roadmap and planning, always staying ahead of the curve. You? * Strong organizational skills and a knack for multitasking. * Excellent communication abilities to foster collaboration across departments. * A creative flair, with experience in Adobe Suite and Canva. * Analytical mindset with proficiency in GA4 and Excel. * Familiarity with roadmap and ticketing tools like Confluence and Jira (preferred). If you're ready to dive into a fast-paced environment where every day brings new challenges and opportunities for growth, apply now to join this forward thinking, dynamic team! P970592CCINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Team Manager for their office-based HR consultancy team.This person will be responsible for directly managing team members across specialist Advisory teams. You will need to identify necessary training, manage performance and ensure that team members maintain a high standard of service provision to both our current and prospective clients. You will oversee the day-to-day management of your team of direct reports, the output of their work and have a daily awareness of the teams within your responsibility. You will support, coach, mentor and ensure a strategic and innovative business focus is at the forefront in all aspects of the role.You will play a key part in a dynamic and agile leadership team to drive the wider Employment Services team to exceed business objectives and goals and ensure client retention and client growth is at the forefront of every project. We are looking for a strong and inspirational leader to drive the teams to consistently deliver super service to clients, demonstrated by exceeding targets, delivery of expert HR and Employment Law advice.The HR Consultancy Team Leader will also be responsible for: * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To effectively carry out one-to-ones with Team Leaders and Team Managers to maintain an awareness of all staffing matters and performance issues across the Specialist Advisory division. * To monitor and review overall performance activity on a daily basis and provide a detailed daily report to the Director each morning. * To monitor, oversee and direct activities to ensure that high value clients, including those with contractual SLAs, receive appropriate bespoke service. * To identify performance concerns and/ or training and coaching needs and putting the necessary measures in place to drive improvements in performance. * To actively review new and renewed performance aims to achieve compliance and meet and exceed client demand. * To effectively manage all team absences / sickness and ensure that the RTW and attendance management processes are adhered too. To effectively manage all lateness and ensure that the lateness recording form is completed on all occasions. * To effectively manage team members' unavailable call time, in line with the departmental requirements to ensure that we prevent/ minimise any queues. * To work in conjunction with other Team Leaders/ Managers, Resource Planning and the First Response Team to ensure smooth and efficient service delivery. * To assist and lead in any recruitment drives and interviews for the department ensuring that staffing levels are maintained and attrition is maintained at an optimum level. * To conduct where necessary any formal meetings such as disciplinary and grievance hearings and provide the necessary outcome in line with the Employee Handbook. * To undertake training, interim reviews and six-month probationary reviews with all new starters as appropriate. * To undertake training with existing members of the team as identified and…