Ireland In Toronto Jobs
Unfortunately Your search returned '0' resultsHowever please find more jobs below
-
Customer Service Advisor Greater Manchester
Permanent £22,500 - £23,000 Per Annum
Ref: 47234MAR Group
Customer Service Account Manager.The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.Exclusively partnered, we're looking for an enthusiastic and dedicated Customer Service Account Manager to join their dynamic team. If you have a keen eye for detail, strong analytical skills, and a knack for handling objections, we want to hear from you.!!! Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47234MARINDMANJ
-
We are in search of a seasoned SEO Executive to contribute to the success of our esteemed company, recognized for its excellence and awarded the prestigious 'Feefo Platinum Trusted Service Award 2021.'Joining our dynamic team means becoming an integral part of the leading information resource business for HR, Tax & Accounting Professionals in the UK, which is a cornerstone of a Global Group boasting a consistent multimillion-pound turnover and a trajectory of continuous growth.As the SEO Executive, you will assume a pivotal role in formulating and executing a comprehensive SEO strategy. Your mandate will encompass maximizing new business prospects, enhancing client retention, and fortifying brand visibility across diverse channels to augment the company's profile within the UK market. Core Responsibilities: * Develop and execute an SEO roadmap encompassing technical SEO, On-page, and Off-page (backlinking & PR). * Align the SEO strategy with overarching business objectives. * Define and meticulously track KPIs, including conversation rate, click rate, bounce rate, leads, and deals. * Identify, analyze, and proactively resolve SEO challenges. * Oversee the relevance of content and design effective keyword discovery and link-building strategies. * Manage both offsite and onsite optimization projects, providing insightful performance reports. * Evaluate and address technical SEO issues, offering strategic recommendations. * Optimize website content and landing pages for enhanced performance. * Direct off-page optimization initiatives, including but not limited to link-building activities. * Gather and analyze data, presenting comprehensive reports on traffic, rankings, and other pertinent SEO metrics. * Collaborate seamlessly with social media and PPC teams to optimize integrated campaigns. * Stay abreast of industry trends in SEO and integrated marketing. Candidate Profile: * A minimum of 3 years of hands-on SEO experience. * Proficiency in utilizing SEO tools such as SEMrush, Screaming Frog, Ahrefs, Webmaster Tools, and Google Analytics. * Exceptional written and verbal communication skills. * Strong leadership capabilities coupled with excellent organizational skills. * Proficient knowledge of HTML and CSS. * Possession of a Bachelor's degree in Marketing or a related field. If you are a results-oriented SEO professional seeking a challenging role with a clear trajectory for career progression, we invite you to apply and contribute to our ongoing success! P46027CCR5INDHIN
-
Are you a commercially focused individual with a passion for SEO? We're seeking an ambitious individual to join our clients team as an SEO Executive.In this role, you'll contribute fresh ideas and innovative strategies to drive organic growth! Day to Day * Drive organic traffic and improve website rankings. * Conduct keyword research to identify relevant and high performing keywords for content optimisation. * Plan, Produce and Optimise website content, create new articles depending on keyword and competitor research * Conduct on-page and off-page optimisation, including link building, to improve website visibility and authority. * Monitor website performance using SEO tools and analytics platforms, such as Google Analytics and Search Console, to track key metrics and identify areas for improvement. * Perform regular website audits to identify technical issues, improve site speed, and ensure proper indexing by search engines. * Generate reports and present findings to the SEO team YOU? * Proven experience as an SEO Executive or similar role, with a track record of successful SEO campaigns and improved website rankings. * Strong knowledge of search engine algorithms, ranking factors, and SEO best practices. * Proficient in using SEO tools, such as Google Analytics, Search Console, Ahrefs, SEMrush, or Moz. * Proficient in on-page and off-page optimisation techniques, including keyword research, content optimisation, and link building. * Strong communication skills, with the ability to collaborate effectively with cross functional teams. * Stay updated with the latest trends and developments in SEO and digital marketing. This is a role that would suit an ambitious individual with strong interest in SEO! P967604CCRINDMANS
-
Telesales- No Cold Calling Greater Manchester
Permanent £22,308 - £22,308 Per Annum
Ref: 46822LF Group
DO YOU HAVE GOOD CUSTOMER SERVICE AND TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ
-
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. We are looking for an Executive Assistant to support the director of Legal services with various admin tasks, liaising with other departments and follow up on and give updates on assignments to ensure completion. This role would suit a Law graduate looking to gain exposure into a variety of Employment law issues across all industries and progression within the Employment Law sector. Job PurposeIn this role there is a requirement to provide administrative support to the Legal Services Director and the Group In House Legal Team in order to assist with the conduct, administration and management of all new and ongoing legal matters relating to the Peninsula Group of Companies. Job OverviewWe are looking for an enthusiastic, motivated and hardworking Legal Executive Assistant who will be adaptable to a variety of administrative tasks that will assist the Legal Services Director and the Group In House Legal Team in their respective functions. This may include client issues, project work, and ongoing Group In House Legal matters. You must have excellent organisational skills and attention to detail to ensure work is produced to a high standard. Day-to-Day Responsibilities * To maintain office systems, including data management and filing. * To produce documentation relating to project work, where required. * To deal with incoming email, post and corresponding on the Company's behalf. * To assign work in the absence of the Legal Services Director or members of the Group In House Legal Team. * To organise and maintain diaries and make appointments, including any print outs required for scheduled meetings and preparation of meeting agendas where required. * To assist the Legal Services Director to ensure that work assigned to other individuals or departments is completed, i.e. follow up on delegated work in order to meet deadlines. * To assist the Legal Services Director with internal reporting, e.g. reports for the monthly management meetings and Group Operations Meetings. * To assist with minuting meetings and any necessary follow up on any outstanding action points. * To assist the Legal PA and/or the Executive Assistant to the Group Operations Director with administrative work where required. * This is not an exhaustive list and you will be expected to perform different tasks necessitated by your role and the overall business objectives of the organisation. What you Bring to the Team · A "can-do" attitude, a thirst for knowledge and the ability to communicate effectively with the Company's Directors and the wider service teams.· Ability to work in a fast paced environment.· Strong time management skills.· A dynamic, flexible and enthusiastic approach, as well as the ability to work under pressure. INDMANJ
-
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Content Manager to their team.This is an opportunity to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' The RoleThe Bid Content Manager will be responsible for supporting other bid team members to complete RFI's, Selection Questionnaires, salesforce administration and responsible for maintaining and expanding a database of pre-written content to improve bid quality. Responsible for defining and optimising the content repository structure and record management system.Experience: Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content and ensure the content is updated on a pre-agreed cycle. Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase. Broad market knowledge of proposal automation, AI tools, and database solutions. Day To Day Responsibilities * Responsible for the overall bid library * Re-write content into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals. * Ensure legal and operational compliance of all content / database records. * Work with graphic designers as required, maintaining a strong graphics database. * Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded. * Review the structure of the bid library on a regular basis, ensuring it meets the needs of the business. * Provide regular training to users of the bid library and gather feedback on a regular basis. * Excellent project management skills * Strong written English language skills. * Support the team with RFIs, selection questionnaires, and providing relevant content. What You Bring to The Team * Bachelor's degree in Business, Marketing, or a related field * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes P46534LSR2INDMANJ
-
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Content Manager to their team.This is an opportunity to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' The RoleThe Bid Content Manager will be responsible for supporting other bid team members to complete RFI's, Selection Questionnaires, salesforce administration and responsible for maintaining and expanding a database of pre-written content to improve bid quality. Responsible for defining and optimising the content repository structure and record management system.Experience: Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content and ensure the content is updated on a pre-agreed cycle. Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase. Broad market knowledge of proposal automation, AI tools, and database solutions. Day To Day Responsibilities * Responsible for the overall bid library * Re-write content into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals. * Ensure legal and operational compliance of all content / database records. * Work with graphic designers as required, maintaining a strong graphics database. * Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded. * Review the structure of the bid library on a regular basis, ensuring it meets the needs of the business. * Provide regular training to users of the bid library and gather feedback on a regular basis. * Excellent project management skills * Strong written English language skills. * Support the team with RFIs, selection questionnaires, and providing relevant content. What You Bring to The Team * Bachelor's degree in Business, Marketing, or a related field * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes P46534LSRINDMANJ
-
Marketing Campaign Coordinator Greater Manchester
Permanent £26,000 - £30,000 Per Annum
Ref: 970592CCR Group
Are you ready to ignite your career in a vibrant tech company revolutionizing workplace solutions for SMEs?My client is on the lookout for a Sales and Marketing Coordinator to join a vibrant marketing team. In this role, you'll be at the heart of our mission to propel business development through innovative marketing strategies. Day to DaySales Enablement * Be the backbone of our Sales and Marketing teams, assisting with scheduling, content distribution, and sales enablement documentation. * Dive into the creative process by crafting engaging marketing materials and supporting sales initiatives with compelling content. * Coordinate inbound requests, ensuring smooth communication and prioritization to meet company objectives. Campaign Coordination & Planning * Lead the charge in coordinating cross-functional marketing efforts, from campaign planning to execution across various channels. * Drive campaign success by collecting and analyzing performance insights, optimizing strategies for maximum impact. * Keep our brand channels fresh and engaging, ensuring alignment with our commercial goals and industry trends. * Dive into industry research to inform our roadmap and planning, always staying ahead of the curve. You? * Strong organizational skills and a knack for multitasking. * Excellent communication abilities to foster collaboration across departments. * A creative flair, with experience in Adobe Suite and Canva. * Analytical mindset with proficiency in GA4 and Excel. * Familiarity with roadmap and ticketing tools like Confluence and Jira (preferred). If you're ready to dive into a fast-paced environment where every day brings new challenges and opportunities for growth, apply now to join this forward thinking, dynamic team! 970592CCRINDMANJ
-
Are you a master at juggling schedules and ensuring smooth operations? We're seeking a talented Diary Planner to support our dedicated team of Health & Safety Consultants. Your role will be crucial in coordinating appointments, optimizing travel routes, and maximizing productivity across the board. Day to Day * Confirmed scheduling of consultants' diaries four weeks ahead, aligning with targets set by the Regional Manager. * Prioritize critical health & safety visits and ensure efficient backfilling to optimize productivity. * Utilize geographical planning to minimize travel time for consultants. * Confirm all appointments by close of business every Wednesday for the week ahead. * Collaborate with the Team Leader to review schedules and provide feedback on high-mileage appointments. * Proactively backfill canceled appointments and reschedule them for the next available date. * Coordinate consultant availability, holidays, training, and birthdays to prevent scheduling conflicts. * Act as a liaison between consultants and management, escalating any scheduling issues as needed. YOU? * Strong negotiation skills to coordinate appointments effectively. * Ability to multitask and prioritize tasks efficiently. * Proficient in problem-solving to address scheduling conflicts. * Excellent customer service skills to interact with clients professionally. * Geographical awareness to optimize travel routes. * Ability to maintain and build internal relationships with team members. If you're ready to take on a dynamic role where every day brings new challenges and opportunities, apply now to become our next Diary Planner! P967763CCINDMANJ
-
Customer Care Specialist Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P967763CCR Group
Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day * Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service. * Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns. * Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting. * Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk. * Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices. * Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around. YOU? * You have a proven track record in customer service and a knack for addressing issues in a positive manner. * You can handle objections and make recommendations based on client needs. * Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities. * You thrive in a fast-paced environment and can adapt to change quickly. * You take responsibility for knowing our products inside out. * You're comfortable communicating at different levels within our business and with clients. Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service! P967763CCRINDMANJ