Part Time Payroll Officer (flexible Hours & Days Jobs
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 100,000 business across the UK, Ireland, Canada, New Zealand, and Australia.Since their launch in 2015 they have branched out to more areas of HR and now provide services like employment law advice, expert health & safety support, a confidential employee wellbeing service and much more! They have over 200 people employed, and you will find them primarily in the office which boasts some of the best views you'll get of the city. They strongly believe that magic happens when talented people get together in a room, and their 4/1 hybrid approach has nurtured a tight-knit community. One where face-to-face interaction isn't a necessity, but a preference that drives collaborative spirit and creative solutions. What are they looking for?They're looking for someone to plan, design and carry out comprehensive research activities that help their teams deliver the right features and services to their customers. You'll collect and analyse data from many sources (both qualitative and quantitative) to make recommendations and improve the customer experience of their web and mobile apps. You'll be competent in collating, analysing, and presenting research findings in an engaging way, and produce actionable insights that shape the future of their digital customer experience. Skills and Experience: * 3+ years of experience in conducting user research for digital products. * Strong user research skills, proficient in both quantitative and qualitative methodologies. * Confident with web analytics tools (e.g. GA, PowerBI, Pendo, Hotjar). * Experience producing and analysing user journeys and flows to illustrate how customers interact with our products. * Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey). * Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc. * Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro, Jira, Confluence). * Knowledge of A/B testing concepts and an openness to collaborate with CRO specialists. * Ability to coach and guide others in conducting effective user research and applying best practices. * Comfortable planning and facilitating engaging research workshops. * Ability to independently plan and design research strategies, translating research findings into actionable insights. Benefits: * 25 days holiday, increasing with length of service, plus a day off for your birthday. * £500 annual budget for every team member for training materials and supplies. * 2 conference days per year to attend relevant events to further your own development. * Enhanced sick pay and an Employee Assistance Program (EAP) scheme. * Health Shield scheme for additional health coverage. * Cycle to Work scheme. * Season ticket loan. * Profit Share scheme reflecting the company's success. * Free breakfast every Monday and office fruit to promote a healthy lifestyle. * Various retail discounts and perks. * Flexi-time options for better work-life balance. * Access to an on-site gym (coming soon).INDMANS
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Customer Service Account Manager Greater Manchester
Permanent £21,000 - £23,000 Per Annum
Ref: 967763CCR2 Group
Join a rapidly growing consultancy group with a passion for providing world-class care to all clients worldwide!As a Client Care Specialist, your role is to deliver exceptional customer service and provide support to our expanding client base. You'll be the first point of contact for our clients and ensure their issues and concerns are resolved quickly and efficiently. Day to Day * Provide top-notch customer service to new and existing clients. * Manage client data and update profiles with accurate information. * Reschedule appointments when needed. * Handle client and consultant telephone and email inquiries, meeting or exceeding internal Service Level Agreements (SLAs). * Coordinate with the Business Development Manager for clarification of client services. * Work closely with clients to resolve complaints and other issues. * Actively seek opportunities to expand the services provided to clients. * Ensure all communication with clients is clear, accurate, and informative. YOU? * A positive, "can-do" attitude. * Exceptional customer service and relationship-building skills. * Strong communication abilities, both verbal and written. * Ability to work effectively in a fast-paced environment. * Solid time management skills. * Flexibility and adaptability to handle pressure and changing priorities. 967763CCR2INDMANJ
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Customer Care Specialist Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P967763CCR Group
Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day * Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service. * Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns. * Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting. * Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk. * Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices. * Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around. YOU? * You have a proven track record in customer service and a knack for addressing issues in a positive manner. * You can handle objections and make recommendations based on client needs. * Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities. * You thrive in a fast-paced environment and can adapt to change quickly. * You take responsibility for knowing our products inside out. * You're comfortable communicating at different levels within our business and with clients. Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service! P967763CCRINDMANJ
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Our client in Northampton is seeking an experienced recruitment advisor to support the HR team with new hires across the business. As part of the team, the successful candidate will be responsible to deliver a people focused recruitment service. Advising key stakeholders across the business of the whole employee life cycle, providing an internal recruitment service from start to finish including advertising, offers, inductions and training. Candidates will have great customer service skills alongside the confidence to own the recruitment process. This is a full-time, office-based role that comes with some fantastic benefits, including an attractive holiday entitlement, LGPS, study support, and a health cash plan, among others. 47312CHINDHRR
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A bright new opportunity has become available within a long-standing client! They are actively seeking a Payroll Administrator to join their thriving office on a full-time permanent basis, this is a great role which offers minimal office attendance as well as a great salary! This role will entail: * Dealing with client payroll. * End-to-end payroll processing. * Dealing with payroll queries. This is an incredible role which would suit a payroll professional who has prior experience within bureau or client payroll along with the drive and determination to succeed! Get in touch now to find out more… 47316TCSINDPAY
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We are seeking a detail-orientated and experienced Payroll Administrator to join a fun and vibrant company within the Entertainment industry! Some duties include: * Processing a 4-weekly and monthly payroll consisting of hourly-paid employees * Responsible for the transfer of weekly hours from the time and attendance system into the payroll system, resolving any discrepancies. * Assisting with End of Year processes P60, P11d etc * Responsible for Maternity, Paternity, Adoption and Shared Parental leave working with Peoples Operation team to ensure accuracy * Ensure the payroll is reconciled and HMRC legislation is adhered to. What do you get in return? * 25 days holiday + BH * Competitive salary * Flexible hybrid working pattern * Free on-site parking * Private health insurance * & more! Please apply today! 47317OCINDPAYS
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Our client in Northampton is seeking an ambitious candidate interested in starting a career in HR. This is an excellent opportunity for a recent graduate or someone with a keen interest in HR to join a small HR team. As part of the team, the successful candidate will be responsible for general HR administration, including maintaining employee files, training records, assisting with recruitment data, new starter checks, and offer letters. This is a full-time, office-based role that comes with some fantastic benefits, including an attractive holiday entitlement, LGPS, study support, and a health cash plan, among others. If you're looking for a great opportunity to start your HR career, apply now! 47311CHINDHRR
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Portfolio Credit Control are currently partnered with a well-established property business who have a reputable name within the sector. With continuous growth and expansion of works the business is looking to strengthen the finance function specifically within Credit Control. If you are an experienced Credit Controller ideally with industry specific experience and are looking to take your career to the next level, this opportunity is one not to be missed! Main Responsibilities: * Credit Control Management: Monitor and manage the credit control process for your part of our portfolio. Implement effective credit control policies and procedures to minimize late payments and reduce outstanding debts. * Ledger Management: Generate and issue accurate arrears statements to tenants. Work closely with the rest of the accounts receivable team to ensure proper documentation and recording of financial transactions. Issue tenant refunds and assist with receipt allocation queries. * Collections: Conduct regular follow-ups on overdue payments and implement strategies to recover outstanding debts. Negotiate and agree on payment plans with tenants when necessary. * Relationship Management: Build and maintain strong relationships with internal stakeholders and tenants to ensure open communication regarding outstanding payments. Address queries and concerns related to invoicing and payments in a professional and timely manner. * Reporting: Generate regular reports on the status of outstanding invoices and collections. Provide insights and recommendations for process improvements based on data analysis. Attend regular meetings with internal stakeholders to ensure transparency and agree strategies. * KPI Targets: Meet KPI targets and deadlines set as agreed with the accounts receivable manager. What We Require of You: * Previous experience of the property industry desirable, combined with a minimum of 3 years' experience in credit control. * Must be numerate, computer literate and possess good communication skills. Excel experience within a Windows environment. * Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work. * Good team player. If you would like to discuss this role in further, please apply directly or speak with Brandon. 47313BRINDCC
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My client is a large international business in Bradford looking for a Payroll Analyst to join the team. This is a fantastic opportunity to join a global brand that are growing. They are looking for a strong Payroll Administrator who can join on a permanent basis. Key Responsibilities * Co-ordination of high-volume UK payroll * Leadership responsibilities * Detailed knowledge of PAYE/ NIC/ Statutory payments. * Strong understanding of Benefits, pensions and P11d's * Experience with improving processes and working on projects. * Proven experience of managing complex, high volume pay process. * Projects and automation Ideal Candidate * Knowledgeable and experienced in payroll * High volume experience * Usage of Oracle would be advantageous. * Advantage having International and Irish Payroll knowledge * Have a strong independent work ethic. * High degree of inter- personal skills is essential. * CIPP qualified or qualified by experience. Benefits * Great range of discounts * Hybrid working * Lots of progression * Excellent pension * 25 days holiday plus bank holidays and you could buy up to 5 days To hear more about this fantastic opportunity please feel free to give me a call on 0161 523 5585 and ask for Liam.Alternatively, please email liam.nally@portfoliopayroll.com and I will get back to you imminently. 47314LNINDPAYN