Purchase Ledger Assistant Jobs
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Head of Engagement and Client Retention Greater Manchester
Permanent £45,000 - £55,000 Per Annum
Ref: P970601BGR2 Group
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of Engagement and Retention to join their growing business and drive their customer and client experience performance.This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Head of Engagement and Retention will be responsible for: * Manage, monitor, and review the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests to ensure positive experience for all clients across the service offerings * Identify non-usage and implementing effective processes to increase usage * Liaise with our Sales and Service teams on any client issues and support in our online reputation. * Review our client experience proposing and implementing enhancements to improve our digital engagement * Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. * Support the management of the Client Experience working closely with the team leader * Provide support and coaching on a daily basis * Produce daily and weekly reports for Senior Directors * To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. * To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken * To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working * To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges * Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: * A passion for work with clients in a service driven industry * Excellent communication skills * A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall * Strong organisation and time management skills * Excellent people management skills * Ability to work in a fast-paced environment with a solutions-based approach * A dynamic and flexible approach, as well as the ability to work under pressure * Excellent interpersonal skills * Excellent technical knowledge and customer service skills * Ability to provide constructive feedback where required…
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Payroll Bureau Manager Greater Manchester
Permanent £45,000 - £58,000 Per Annum
Ref: 47051JT Payroll
My client is a client payroll accountant in Manchester Center. Based in a small team you will be managing a portfolio of clients and leading the team. This is an excellent opportunity to join a growing and progressive business and really own a payroll department. Our client is looking for a Payroll Manager to join them on a permanent basis. Job DescriptionReporting directly to Partners, you will be responsible for the timely and accurate processing of weekly and monthly payroll, growth and strategic development. Responsibilities* Managing a team of administrators (all levels) * Process improvement and streamlining * Man management * Training* Ability to assist on hands on payroll and picking up some clients* Using Iris payroll product* One to ones* Appraisals* Performance reviews* Helping and supporting the team/ technical guidance* Escalated queries* Growing the Payroll departmentRequirements* Able to demonstrate leadership* Examples of management* Interest in development of team* Interest in growing out the client portfolio* Previous experience processing client payroll at a high volume ideally working within a bureau environment.* Need to be up to date on legislation and pension's knowledge preferable.* Strong team player* Good knowledge of payroll legislation* Strong written and verbal communication skills* High level of accuracy and attention to detail* Good systems skills including MS Excel INDPAYN
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Graduate - Customer Service London
Permanent £25,000 - £26,000 Per Annum
Ref: P3457CV Credit Control
Graduate - Customer ServicePermanent - Office Based£25,000 - 26,000 Reporting directly into the Credit Control Manager, the credit controller will be a part of a busy credit control team that is responsible for cash collection and ledger administration of a portfolio of circa £5m over several hundred clients.This role will be suitable for a person that is able to remain calm under pressure in a fast-paced environment, has a great attention to detail and methodical approach in resolving issues. These are very exciting times to join the business as it is currently going through a massive phase of transition and growth. Day to Day Responsibilities * Contacting clients in relation to their overdue accounts, payment and service queries via telephone and email. * Deal with all incoming invoice and payment correspondence including calls, emails and other correspondence and resolving their queries regarding, updating the notes on internal systems to ensure we keep accurate and timely records. * Liaising with internal departments to ensure client queries regarding outstanding invoices are successfully resolved. * Complete account adjustments where required. * To hand over files for Litigation when the collection opportunities are exhausted with a full case history, liaising daily with the central litigation function. * Making Client Experience aware of any complaints, cancellations or action pointsSkills and Qualifications * Excellent communication skills * Attention to detail, can-do attitude and willingness to learn and work in a fast-paced environment * Previous experience working in a finance function advantageous * Team player and willingness to learn * Salesforce and / or Access Dimensions experience will be advantageous but not essential as full training will be provided P3457CVINDLON
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when required INDMANJ
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when required INDMANJ
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Telesales- No Cold Calling Greater Manchester
Permanent £21,255 - £21,255 Per Annum
Ref: 46822LF Group
DO YOU HAVE GOOD CUSTOMER SERVICE AND TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ
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HR Recruitment Coordinator Oxfordshire
Permanent £28,000 - £32,000 Per Annum
Ref: 47075RS HR & Reward
A fantastic opportunity has arisen working for a fast growing and well-renowned energy company.The company are looking for a Senior People and Culture Coordinator to assist with a team of 3 in their specific People and Culture Team. Duties including dealing with the onboarding of new candidates and preparing offer paperwork, among other duties.This role will report into the P&C Operations Team Lead. This is a hybrid role based in Oxford. Key Responsibilities: * Assisting new joiners with the onboarding once they join the company * Preparing contracts and offer letters * Upload the new starters and maintain the data on the HRIS system * Assist with visa applications, maintaining accurate immigration records and processes * Assist with coordinating probationary review processes and track completion whilst providing accurate regional data reporting Job Requirements: * Proven record of using an HR system * A year of solid HR experience * The ability to work on numerous tasks at once * Ability to collaborate with members of the business at all levels, reflecting interpersonal skills. 47075RSINDHRR
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HR Recruitment Coordinator Oxfordshire
Permanent £28,000 - £32,000 Per Annum
Ref: 47075ZF HR & Reward
A fantastic opportunity has arisen working for a fast growing and well-renowned energy company.The company are looking for a Senior People and Culture Coordinator to assist with a team of 3 in their specific People and Culture Team. Duties including dealing with the onboarding of new candidates and preparing offer paperwork, among other duties.This role will report into the P&C Operations Team Lead. This is a hybrid role based in Oxford. Key Responsibilities: * Assisting new joiners with the onboarding once they join the company * Preparing contracts and offer letters * Upload the new starters and maintain the data on the HRIS system * Assist with visa applications, maintaining accurate immigration records and processes * Assist with coordinating probationary review processes and track completion whilst providing accurate regional data reporting Job Requirements: * Proven record of using an HR system * A year of solid HR experience * The ability to work on numerous tasks at once * Ability to collaborate with members of the business at all levels, reflecting interpersonal skills. 47075ZFINDHRR
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A fantastic opportunity has arisen working for a fast growing and well-renowned energy company.The company are looking for a People and Culture Team Lead to manage the entire recruitment process. Duties include managing and overseeing the regional administration of employee onboarding and offboarding, as well as supporting registration of the new starters and maintaining the data on the HRIS system.This role will report into the P&C Operations Manager. This is a hybrid role based in Oxford. Key Responsibilities: * Be the first point of contact of the P&C Coordinators * Manage and oversee onboarding/offboarding employees, as well as leading the benefits administration and ensuring compliance is set * Support registration of the new starters and maintain the data on the HRIS system * Alongside the L&D team, assist with the training of new employees * Coordinate probationary review processes and track completion whilst providing accurate regional data reporting Job Requirements: * Proven record of managing a small, successful team * Knowledge of various HRIS systems. * An understanding of employment law * Ability to collaborate with members of the business at all levels, reflecting interpersonal skills. 47074ZFINDHRR
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