Job Description
Job Reference:P968881MS_1656577578
Job Type: Permanent
Job Industry: Business Services
Contact Name: Michael Salako
Job Location: Greater-manchester
Job Title: Client Engagement Specialist
Job Salary: £21000 - £23000 Per Annum
Posted On:
Ready to take the next step in your Admin career?
The role requires you to excel in enthusiasm as part of our client experience team. You will be the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast membership focused solutions. You will be accountable for Croner’s online reputation, managing online reviews in accordance with business processes.
Day-to-Day Responsibilities as a Client Engagement Specialist:
* To be the key person for receiving member complaints and retention opportunities
* To be the key person for responding to all online reviews for the business
* To ensure that all member service issues whether verbal or written are acknowledged in line with the complaint’s procedure
* To ensure that all online reviews are dealt with efficiently and professionally to a high standard
* To escalate any negative online reviews through the correct channels of the complaints process
* To ensure that all member service issues are thoroughly investigated through discussion with the member and appropriate internal staff
* To ensure that all member service issues are resolved in a timely manner and at all times focused on member resolution and retention
* To understand all member databases and systems to adequately investigate and respond to the member
* Accountability for obtaining a prompt response to member queries, service issues and requests to cancel
* Review of member service issues to produce an effective handover where applicable to Credit Control
* Maintenance of member profile including additional sites, change in employee information and undertaking investigations where appropriate
* To liaise with the Business Development Manager regarding clarification of the members contracted service provision
* To contact members to activate their account and book the initial appointments with consultations in line with service levels and diary booking guidelines.
* To receive member and consultant telephone calls and resolve queries, service issues and retention opportunity requests
What you will bring
* Great communication and problem-solving skills
* Ability to successfully communicate info with the team
* Ability to thrive within a fast-paced environment
* Strong time management skills
* A dynamic and flexible approach, as well as the ability to work under pressure
Apply now or alternatively send your CV to Michael.salako@theportfoliogroup.co.uk
P968881MS
INDPENO