Group Jobs
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Wellbeing Counsellor Recruitment Day Greater Manchester
Permanent £27,000 - £30,000 Per Annum
Ref: P970496LSR10 Group
Portfolio are proud to be exclusively representing our Client, Health Assured, in their search for Wellbeing Counsellors. This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland.We will be holding a Wellbeing Counsellor Recruitment Day on the 22nd February starting at 10am and finishing at 2pm. It will be an interactive day with a chance to meet the team and get a good understanding role and culture!You will be providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Day to Day Responsibilities: * To provide an efficient and effective telephone counselling service to all callers * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * Up to £70 per month for supervision * Monthly incentives such…
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Shift Patterns: 7pm - 7am Sat, Sun, Mon OR 7pm-7am Weds, Thurs, Fri OR 8pm - 8am Mon, Tue, Wed 0R 8pm - 8am Tue, Wed, Thur Remote Night Counsellor;Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives. Day to Day Responsibilities as a Night Counsellor: * To provide an efficient and effective telephone counselling service to all callers. * To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc. * Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor. * Provide "In the moment support" to callers presenting with support needs. * To arrange follow up and check in calls when deemed appropriate. * To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. * Upon mutual agreement to undertake Structured Telephone Counselling cases. * Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible. * Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day. * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. * Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that "call backs" are reduced to an absolute minimum. * Demonstrate the ability to provide excellent customer service at all time. In order to be considered for this opportunity…
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HR Advisor - Sales Support Leicestershire
Permanent £26,000 - £28,000 Per Annum
Ref: P45785BGR Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, in a brand-new, niche role that supports their incredible growth plans.In the role, the successful candidate will give professional HR and Employment Law advice to prospective clients across Great Britain and Northern Ireland to showcase the fantastic service on offer. This person will support the Sales team in their sales meetings, with the aim to assist them in closing deals by providing HR advice.The successful candidate will be given a high level of training, with opportunities to progress and gain a wide variety of exposure to Employee Relation issues across all different sectors. This fantastic role allows the opportunity to earn commission on top of a basic salary. Day-to-Day Responsibilities: * To participate in sales meetings with BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times. What we're looking for: * An ambitious individual who wants to be rewarded for success! * Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Croner service to help drive sales. * A strong HR background, having provided full, end to end support to business owners. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. P45785BGRINDHIN
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Our client a true market leader in their field is looking for a qualified Employment Solicitor with employment litigation experience to join their office-based team. This is a fantastic opportunity for a qualified Solicitor, to working in a team assisting clients when they receive tribunal claims by assuming conduct of cases. From drafting responses to exchanging witness statements and conducting preliminary advocacy.We are looking for a bright and confident Employment Solicitor to join our award-winning client, based in the Centre of Manchester. The successful person will be working in a dynamic team covering every aspect of preparing cases for Employment Tribunal hearings. You will be a qualified solicitor with recent litigation experience and will relish assuming responsibility for a caseload in a fast-paced but supportive environment. Day-to-Day Responsibilities * Monitoring and supervising the work of Trainee Solicitors within the context of Employment Tribunal cases and Early Conciliation matters. * Undertaking regular quality checks and assessments on ET3 Responses, preliminary hearings, agendas, bundles, witness statements and other general written work including correspondence and applications on a monthly basis as a minimum. * Reviewing Tribunal Claims and drafting ET3 Responses. * Dealing with all aspects of document disclosure and the preparation of trial bundles or documents in the appropriate or agreed format for any hearing. * Providing detailed merits and risk assessment to clients on all Employment Tribunal claims. * Conduct any conciliation or settlement negotiations on behalf of the client, in accordance with the client's instructions (which are at all times to be in writing or documented in writing where instructions are given verbally). * To regularly review the insurance position and update the most likely outcome following receipt of full client instructions and liaising with the Senior Management Team and Insurance team to report on any cases, in particular indemnified cases, where there are concerns about the prospects of success. * Corresponding with Tribunals, claimants' representatives and clients. * Obtain all relevant and necessary documentation and to draft appropriate applications or responses on behalf of clients for their approval. * Conduct preliminary advocacy in the Employment Tribunal by telephone, digitally or occasionally in person. * Identify witnesses and assist in the preparation, drafting and finalising of witness statements. * Provide support to the Litigation Team Leaders with the investigation of service issues and feedback for appraisals. * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and to promoting new business opportunities by obtaining introductions for potential new clients. * Ensuring that the requisite knowledge of employment law and technical skill is of the standard required in order to be able to carry out the work to the standards as outlined in this job description. Person Specification * Must be a qualified solicitor with employment litigation experience. * Excellent communication, oral and negotiation skills. * A "can-do" attitude, a thirst for knowledge and the ability to communicate…
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Our client a true market leader in their field is looking for a qualified Employment Solicitor with employment litigation experience to join their office-based team. This is a fantastic opportunity for a qualified Solicitor, to working in a team assisting clients when they receive tribunal claims by assuming conduct of cases. From drafting responses to exchanging witness statements and conducting preliminary advocacy.We are looking for a bright and confident Employment Solicitor to join our award-winning client, based in the Centre of Manchester. The successful person will be working in a dynamic team covering every aspect of preparing cases for Employment Tribunal hearings. You will be a qualified solicitor with recent litigation experience and will relish assuming responsibility for a caseload in a fast-paced but supportive environment. Day-to-Day Responsibilities * Monitoring and supervising the work of Trainee Solicitors within the context of Employment Tribunal cases and Early Conciliation matters. * Undertaking regular quality checks and assessments on ET3 Responses, preliminary hearings, agendas, bundles, witness statements and other general written work including correspondence and applications on a monthly basis as a minimum. * Reviewing Tribunal Claims and drafting ET3 Responses. * Dealing with all aspects of document disclosure and the preparation of trial bundles or documents in the appropriate or agreed format for any hearing. * Providing detailed merits and risk assessment to clients on all Employment Tribunal claims. * Conduct any conciliation or settlement negotiations on behalf of the client, in accordance with the client's instructions (which are at all times to be in writing or documented in writing where instructions are given verbally). * To regularly review the insurance position and update the most likely outcome following receipt of full client instructions and liaising with the Senior Management Team and Insurance team to report on any cases, in particular indemnified cases, where there are concerns about the prospects of success. * Corresponding with Tribunals, claimants' representatives and clients. * Obtain all relevant and necessary documentation and to draft appropriate applications or responses on behalf of clients for their approval. * Conduct preliminary advocacy in the Employment Tribunal by telephone, digitally or occasionally in person. * Identify witnesses and assist in the preparation, drafting and finalising of witness statements. * Provide support to the Litigation Team Leaders with the investigation of service issues and feedback for appraisals. * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and to promoting new business opportunities by obtaining introductions for potential new clients. * Ensuring that the requisite knowledge of employment law and technical skill is of the standard required in order to be able to carry out the work to the standards as outlined in this job description. Person Specification * Must be a qualified solicitor with employment litigation experience. * Excellent communication, oral and negotiation skills. * A "can-do" attitude, a thirst for knowledge and the ability to communicate…
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NQ Employment Solicitor Greater Manchester
Permanent £28,000 - £32,000 Per Annum
Ref: P964930BG1R11 Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law.We are looking for a bright, confident, legally-qualified individual with Employment Law experience, to work in a dynamic team and cover all aspects of case preparation. The role requires you to assist Clients with Early Conciliation and Tribunal matters by assuming conduct, from advising on merits of a case, drafting responses to exchanging witness statements as well as completing telephone preliminary hearings.The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach. Day to Day Responsibilities: * Reviewing Tribunal and Early Conciliation matters including complex open track matters. * Drafting of responses, witness statements and relevant applications. * Dealing with all aspects of document disclosure and creation of bundles. * Liaising with Tribunals, Claimants' representatives and clients. * Discussing merits of a case and achieving commercially favourable settlements. * Working alongside and supporting corporate clients as a dedicated Litigation Executive. * Conducting preliminary hearings by telephone. In order to be considered for this opportunity it is essential that you have the following: * Law degree (or GDL) plus good experience and/or a professional qualification (LPC/BPTC) * A real commitment to helping clients through a difficult time. * A positive approach to a busy workload and team work. * A genuine passion for employment law and high attention to detail. P964930BG1R11INDMANS
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law.We are looking for a bright, confident, legally-qualified individual with Employment Law experience, to work in a dynamic team and cover all aspects of case preparation. The role requires you to assist Clients with Early Conciliation and Tribunal matters by assuming conduct, from advising on merits of a case, drafting responses to exchanging witness statements as well as completing telephone preliminary hearings.The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach. Day to Day Responsibilities: * Reviewing Tribunal and Early Conciliation matters including complex open track matters. * Drafting of responses, witness statements and relevant applications. * Dealing with all aspects of document disclosure and creation of bundles. * Liaising with Tribunals, Claimants' representatives and clients. * Discussing merits of a case and achieving commercially favourable settlements. * Working alongside and supporting corporate clients as a dedicated Litigation Executive. * Conducting preliminary hearings by telephone. In order to be considered for this opportunity it is essential that you have the following: * Law degree (or GDL) plus good experience and/or a professional qualification (LPC/BPTC) * A real commitment to helping clients through a difficult time. * A positive approach to a busy workload and team work. * A genuine passion for employment law and high attention to detail. P964930BG1R10INDMANS
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Business Administrator Greater Manchester
Permanent £23,000 - £24,000 Per Annum
Ref: P46704LFR2 Group
Portfolio are proud to represent our client, a market leading, global HR software and Consultancy company based in Manchester city Centre. We are seeking an experienced Department Coordinator to join our fast paced, supportive, friendly team. Working with all areas of the business you will support all departments to enable us to continue to meet and exceed our sales and growth expectations. This is a busy role that requires an organized multitasker, who can spin a lot of plates while remaining level headed! A key role within the Department, you will be working to ensure that the business and different departments run efficiently and smoothly. Working closely with and supporting the Senior Leadership Team, the Department Coordinator will ensure that Management Information, IT, H&S and general maintenance of the floors is maintained amongst other responsibilities. Day-to-Day Responsibilities * To meet and greet all visitors to the business and present a professional image at all time. * Produce and collate weekly service and sales reports. * Organisation of daily/weekly movements ensuring sufficient time is allocated for preparation and taking into consideration changes that may arise during the working day. * Ensure that all wallboards display the correct information each day and gather requirements from the SLT for any changes required. * Work with the property management team to report faults and issues with any of the office equipment. * Assist with the collating and preparation of information for attendance at internal conferences or client visits. * Raise purchase orders for department equipment and obtain appropriate sign off from a director. * Maintain the overall presentation of the office ensuring that we present a professional image to all visitors to the floor. * File and scan all confidential correspondence in the appropriate folder. * To diary manage and support the Associate Directors went needed * Stock takes and order additional equipment when required. * Create agendas for meetings and minute take upon request. * Take ownership of health and safety ensuring that the BusinessSafe Online portal is up to date and accidents and incidents are reported correctly. * Produce reports and hourly/ daily stats in the absence of any member of the business support team. * To provide various basic weekly, monthly, and ad hoc reports when required. * To maintain job lists and update where appropriate. * Monitoring the sales dashboard and supporting the team with all issues * Assisting the sales and service teams with inductions and ensuring distribution lists are up to date. * Contribute to the continuous improvement of the services provided by the department. * Undertaking other duties to ensure operational efficiency of the department. Essential skills & experience * Experience of working in an administration role / PA role * Good written and oral communication skills * Strong administrative skills * Accuracy and attention to detail * Strong computer skills (Microsoft office (Word, Excel, PowerPoint, Outlook) * To maintain a professional and responsible attitude at all times * Ability to work independently and maintain accurate records.…
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Portfolio are proud to represent our client, a market leading, global HR software and Consultancy company based in Manchester city Centre. We are seeking an experienced Department Coordinator to join our fast paced, supportive, friendly team. Working with all areas of the business you will support all departments to enable us to continue to meet and exceed our sales and growth expectations. This is a busy role that requires an organized multitasker, who can spin a lot of plates while remaining level headed! A key role within the Department, you will be working to ensure that the business and different departments run efficiently and smoothly. Working closely with and supporting the Senior Leadership Team, the Department Coordinator will ensure that Management Information, IT, H&S and general maintenance of the floors is maintained amongst other responsibilities. Day-to-Day Responsibilities * To meet and greet all visitors to the business and present a professional image at all time. * Produce and collate weekly service and sales reports. * Organisation of daily/weekly movements ensuring sufficient time is allocated for preparation and taking into consideration changes that may arise during the working day. * Ensure that all wallboards display the correct information each day and gather requirements from the SLT for any changes required. * Work with the property management team to report faults and issues with any of the office equipment. * Assist with the collating and preparation of information for attendance at internal conferences or client visits. * Raise purchase orders for department equipment and obtain appropriate sign off from a director. * Maintain the overall presentation of the office ensuring that we present a professional image to all visitors to the floor. * File and scan all confidential correspondence in the appropriate folder. * To diary manage and support the Associate Directors went needed * Stock takes and order additional equipment when required. * Create agendas for meetings and minute take upon request. * Take ownership of health and safety ensuring that the BusinessSafe Online portal is up to date and accidents and incidents are reported correctly. * Produce reports and hourly/ daily stats in the absence of any member of the business support team. * To provide various basic weekly, monthly, and ad hoc reports when required. * To maintain job lists and update where appropriate. * Monitoring the sales dashboard and supporting the team with all issues * Assisting the sales and service teams with inductions and ensuring distribution lists are up to date. * Contribute to the continuous improvement of the services provided by the department. * Undertaking other duties to ensure operational efficiency of the department. Essential skills & experience * Experience of working in an administration role / PA role * Good written and oral communication skills * Strong administrative skills * Accuracy and attention to detail * Strong computer skills (Microsoft office (Word, Excel, PowerPoint, Outlook) * To maintain a professional and responsible attitude at all times * Ability to work independently and maintain accurate records.…