Job Type: Permanent
Job Industry: Business Services
Contact Name: Lara Salmons
Job Location: Greater-manchester
Job Title: Customer Service Representative
Job Salary: £20000 - £21000 Per Annum
Are you a Customer Service professional looking to join a company that will invest in your development? Portfolio are proud to be exclusively representing our award-winning, multinational Professional Services client in their search to add a Client Account Manager to their team. The Account Manager will be responsible for delivering world class care to exceed clients’ expectations and provide support to our clients ever growing client base across Great Britain.
Day to Day Responsiblities as a Customer Service Representative:
* Providing an excellent customer service to new and existing clients
* Calling clients to welcome and onboard with services, ensuring registration to software platforms, booking initial consultations with relevant service areas
* Ensuring that all onboarding processes and procedures are followed and adhered to.
* Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
* Rescheduling of cancelled appointments
* Management of client task lists
* Providing feedback to line managers to help improve processes and promote best practice.
* Providing comprehensive support to clients on the services they have, and look for opportunities to expand the clients services.
The ideal candidate will have:
* A “can-do” attitude
* Customer service skills
* Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business.
* Ability to work in a fast-paced environment.
* Strong time management skills.
* A dynamic and flexible approach, as well as the ability to work under pressure.
* Profit Share Scheme
* Offices Based in the heart of Manchester
* 25 Holidays + Bank Holidays (Increases with service)
* Day off on your Birthday
* PerkBox Discounts
* Christmas Bonus after 3 years
* Social Events Throughout Year
* Contributory Pension Scheme
* Private Health Insurance after 5 years