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Employment Law Researcher Greater Manchester
Permanent £30,000 - £32,000 Per Annum
Ref: 47116LF Group
Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. This role will give you excellent exposure of Employment Law issues across all sectors and industries. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions and can format it into a concise, readable document for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring the Group's…
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1st Line Software Service desk Analyst Greater Manchester
Permanent £22,000 - £24,000 Per Annum
Ref: 45968LF Group
Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance IndicatorsThe above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ
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Head of Training & Development Leicestershire
Permanent £55,000 - £60,000 Per Annum
Ref: P47088CHR1 Group
The Company My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. Job OverviewJoin the team as Head of Professional Development and Demand, spearheading the transformation of workforce and service delivery. In this pivotal role, you will establish and lead a Centre of Excellence for the Tax and VAT advisory services and insurance products, setting standards and frameworks for excellence. You'll also oversee a team of workforce planners and demand specialists, ensuring optimal resource allocation and reporting. Key Responsibilities: * Establish a Centre of Excellence, setting standards and pathways for team members. * Support with the development of the Graduate Scheme. * Develop and implement a 1st Line delivery approach for Tax and VAT advisory services, focusing on training, quality control, and reporting. * Foster a culture of collaboration and efficiency, maximising tool utilisation and data insights. * Monitor KPIs to showcase team impact on service delivery. * Cultivate a talent-rich environment that supports career advancement. * Drive industry-leading standards through innovation and change management. * Provide career development opportunities through qualifications and training. * Efficiently manage resources to optimise workflow. * Utilise data analytics to measure performance and productivity. Why Join? Join an award-winning workplace with a diverse range of customer service challenges across various sectors. The fast-paced environment rewards positivity, initiative, and results-driven attitudes. There are endless opportunities for career development, providing the resources you need to succeed. Experience a collaborative team ethos dedicated to maximising client satisfaction while achieving business objectives. If you're ambitious, focused, and passionate, we want you on the team! Additional InformationThis is a brand new role created to support the business with the skills shortage that the Tax and VAT industries are facing. It will require the successful candidate to be in office 5 days per week, located in Hinckley. Office hours are Monday - Friday, 8:45am - 5:15pm. P47088CHR1INDHIN
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Lead Occupational Health Adviser Greater Manchester
Permanent £42,000 - £45,000 Per Annum
Ref: 47120LS Group
Lead Occupational Health AdviserMANCHESTER, OFFICE BASED or HYBRIDSALARY: £42.5-45K DOE + FANTASTIC BENEFITSReporting to: Occupational Health Manager The OpportunityThis is a once in a career opportunity for an exceptional occupational health professional to join a truly Clinically Led business, the industry leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, or client supports over 80,000 organisations and 13 million lives across the UK & Ireland.Our client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleThis is an exciting opportunity to support, coach and develop a team of Occupational Health Advisers within OH services. You will be supporting Occupational Health Advisers within a fast-paced environment delivering OH assessment services to a wide range of clients from varying industries and sectors. The role requires high levels of professional standard whilst working in a telephone-based environment, adhering to KPIs and SLAs. The main function will be to maintaining high clinical standards including completing audits and offering clinical training to the wider team and the annual revalidation of SEQOHS accreditation.You will also be expected to sit a minimum of 10 appointments throughout the week and liaise with clients to assess them clinically and understand how their employers are best placed to support them with their sustained attendance and performance in work, or in returning to work. Day to Day Responsibilities * Overall responsibility for the day to day running and support of the OH Advisers, alongside the OH Manager * To ensure the Occupational Health clinical service deliveries are implemented accordingly and are in adherence with individual and departmental Key Performance Indicators (KPIs) * To provide daily, weekly, monthly reports to the OH manager and Head of Clinical Support. * Monitor, mentor and ensure OH Advisers are working in line with clinical governance and the daily goals set out with the OH department. * To take responsibility by ensuring all assessments are handled effectively and efficiently with no unnecessary delays, alongside the production of a high-quality follow up report within SLA. * To identify areas of learning amongst the team and ensure relevant training is provided. * To deliver induction presentations for colleagues, and shape and deliver new training. * To support the OH Advisers on a day-to-day basis with risk, safeguarding, and clinical query escalations as and when required in line with relevant protocols, and both regulatory and accreditation requirements. * Ensure that call and report quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback. * To hold team huddles and regular 121 meetings with the team, alongside probation and bi-annual performance reviews. * To assist the investigation and outcome of queries and complaints pertaining to the OH Advisers, and clinical based OH queries and complaints. What You Bring to…
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Lead Occupational Health AdviserOFFICE BASED or HYBRIDSALARY: £42.5-45K DOE + FANTASTIC BENEFITSReporting to: Occupational Health Manager The OpportunityThis is a once in a career opportunity for an exceptional occupational health professional to join a truly Clinically Led business, the industry leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, or client supports over 80,000 organisations and 13 million lives across the UK & Ireland.Our client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleThis is an exciting opportunity to support, coach and develop a team of Occupational Health Advisers within OH services. You will be supporting Occupational Health Advisers within a fast-paced environment delivering OH assessment services to a wide range of clients from varying industries and sectors. The role requires high levels of professional standard whilst working in a telephone-based environment, adhering to KPIs and SLAs. The main function will be to maintaining high clinical standards including completing audits and offering clinical training to the wider team and the annual revalidation of SEQOHS accreditation.You will also be expected to sit a minimum of 10 appointments throughout the week and liaise with clients to assess them clinically and understand how their employers are best placed to support them with their sustained attendance and performance in work, or in returning to work. Day to Day Responsibilities * Overall responsibility for the day to day running and support of the OH Advisers, alongside the OH Manager * To ensure the Occupational Health clinical service deliveries are implemented accordingly and are in adherence with individual and departmental Key Performance Indicators (KPIs) * To provide daily, weekly, monthly reports to the OH manager and Head of Clinical Support. * Monitor, mentor and ensure OH Advisers are working in line with clinical governance and the daily goals set out with the OH department. * To take responsibility by ensuring all assessments are handled effectively and efficiently with no unnecessary delays, alongside the production of a high-quality follow up report within SLA. * To identify areas of learning amongst the team and ensure relevant training is provided. * To deliver induction presentations for colleagues, and shape and deliver new training. * To support the OH Advisers on a day-to-day basis with risk, safeguarding, and clinical query escalations as and when required in line with relevant protocols, and both regulatory and accreditation requirements. * Ensure that call and report quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback. * To hold team huddles and regular 121 meetings with the team, alongside probation and bi-annual performance reviews. * To assist the investigation and outcome of queries and complaints pertaining to the OH Advisers, and clinical based OH queries and complaints. What You Bring to the…
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Team Manager for their office-based HR consultancy team.This person will be responsible for directly managing team members across specialist Advisory teams. You will need to identify necessary training, manage performance and ensure that team members maintain a high standard of service provision to both our current and prospective clients. You will oversee the day-to-day management of your team of direct reports, the output of their work and have a daily awareness of the teams within your responsibility. You will support, coach, mentor and ensure a strategic and innovative business focus is at the forefront in all aspects of the role.You will play a key part in a dynamic and agile leadership team to drive the wider Employment Services team to exceed business objectives and goals and ensure client retention and client growth is at the forefront of every project. We are looking for a strong and inspirational leader to drive the teams to consistently deliver super service to clients, demonstrated by exceeding targets, delivery of expert HR and Employment Law advice.The HR Consultancy Team Leader will also be responsible for: * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To effectively carry out one-to-ones with Team Leaders and Team Managers to maintain an awareness of all staffing matters and performance issues across the Specialist Advisory division. * To monitor and review overall performance activity on a daily basis and provide a detailed daily report to the Director each morning. * To monitor, oversee and direct activities to ensure that high value clients, including those with contractual SLAs, receive appropriate bespoke service. * To identify performance concerns and/ or training and coaching needs and putting the necessary measures in place to drive improvements in performance. * To actively review new and renewed performance aims to achieve compliance and meet and exceed client demand. * To effectively manage all team absences / sickness and ensure that the RTW and attendance management processes are adhered too. To effectively manage all lateness and ensure that the lateness recording form is completed on all occasions. * To effectively manage team members' unavailable call time, in line with the departmental requirements to ensure that we prevent/ minimise any queues. * To work in conjunction with other Team Leaders/ Managers, Resource Planning and the First Response Team to ensure smooth and efficient service delivery. * To assist and lead in any recruitment drives and interviews for the department ensuring that staffing levels are maintained and attrition is maintained at an optimum level. * To conduct where necessary any formal meetings such as disciplinary and grievance hearings and provide the necessary outcome in line with the Employee Handbook. * To undertake training, interim reviews and six-month probationary reviews with all new starters as appropriate. * To undertake training with existing members of the team as identified and…
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for an individual to head up their HR Advisory Services contact centre in Central Glasgow.This person will be responsible for driving, motivating and developing the advisory department. The successful candidate will identify training, manage quality and performance and ensure exceptional standards of service provision are maintained to current and prospective clients. Oversee the office and day to day management of a team of Advisors along with the output of work and have a daily awareness of the teams within your responsibility. Support, coach, mentor and ensure a strategic and innovative business focus is at the forefront in all aspects of the role. You need to be commercially astute and agile so that you attract and retain the right people in order to attract new clients and retain clients.We are looking for a strong and inspirational leader harness and drive the HR Advisory team to consistently deliver super service to clients, demonstrated by exceeding KPI's; delivery of expert and commercial employment law advice; and client sentiment. This role will play a key part in a dynamic and agile leadership team to drive the wider HR Advisory team to exceed business objectives and goals. The Glasgow HR Advisory Operation will run like the Head of's own business, owning every aspect of people, performance and process.The Head of HR Advisory Services will also be responsible for: * To deliver to quality and performance KPI's and be agile in delivery to client needs. * To effectively carry out one to ones to maintain an awareness of all staffing matters and performance issues across the division. * To build and maintain an effective, cohesive, and motivated service function, providing leadership and support to team leaders, colleagues and peers. * To ensure all day-to-day management of advisors is completed within the service function and spans of control and to provide effective support and coaching to the team/team leaders in this area. * To attend daily morning meetings with the senior leadership team in order to discuss business performance and improvement strategies for the coming days and weeks. * To conduct, where necessary any formal meeting such as disciplinary and grievance and be the point of appeal as necessary to provide the relevant outcomes in line with the Employee Handbook. * To be a point of escalation on all employment related matters, such as service issues and internal disputes and to act as a point of contact and support for team leaders. * To undertake training with new and existing members of the team as identified and in line with the L&D framework. * To ensure attendance at relevant leadership meetings ensuring input into the departmental strategy and taking the HR Advisory team forwards. * To monitor and review Consultants overall performance activity on a daily basis and provide a detailed weekly report to the Operations Manager. * To liaise with other Team Managers/Leaders to ensure all Consultants…
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Commercial Solicitor Greater Manchester
Permanent £35,000 - £50,000 Per Annum
Ref: P967739GOR9 Group
Our client is a commercial legal firm in the centre of Manchester looking for an experienced Commercial Solicitor to join their growing team. This is opportunity would suit qualified legal professionals at any stage of their career looking to join a team of experienced solicitors where you can enhance your overall generalist commercial legal knowledge.As a Commercial Solicitor, your key duties/tasks include: * Delivering a full legal service to an existing portfolio * Providing advocacy to a broad range of clients * Managing complex cases to resolution * Advising on all areas of commercial lawWe are also looking for solicitors specialising in: * Employment Law * Contractual law * Property law * GDPR * Conveyancing * Corporate * Financial mis selling * Intellectual PropertyDesirable skills and attributes: * Qualified Solicitor or Barrister * Experience in providing legal advice and representation INDLEGP967739GOR9
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Trainee Counsellor Programme Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LSR1 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSINDMANJ
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Graduate Counselling Programme Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LSR1 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR1INDMANJ