HR & Reward In Wolverhampton Jobs
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Consultant specialising in Employment Law to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases. A perfect opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * Provide appropriate advice to clients on Tribunal matters and maintain effective communications with clients. * Enter proper pleadings, ensuring all relevant legal arguments are presented. * Deal with interlocutory matters in accordance with Tribunal rules. * Prepare cases in timely fashion. * Effectively represent clients at hearings and contested cases at tribunal. * Negotiate settlements on behalf of clients as appropriate. * Comply fully with underwriting / Claims Department requirements. * Take responsibility for development of skills / knowledge through appropriate reading. * Identify and manage risks to the client, Croner and the insurer. * Ensures cases are "red flagged" to Croner management in line with company procedures. * Provide clear and accurate assessment of prospects within company timescales to include an assessment of whether advice was taken and followed if required. * Generate sales whenever opportunity arises. * Ensure time is fully and accurately recorded. * Carry out any other tasks deemed necessary by the management team.Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressureINDMANS
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Weekend Digital Counsellor Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LSR2 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR2INDMANJ
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Events & Seminars ManagerHinckley - Full Time in Office!Salary: £35,000 and quarterly bonus of £2.5kMy client is searching for a visionary leader to spearhead their lead generation events, where creativity meets conversion. As the driving force behind these dynamic gatherings, you'll have the opportunity to craft experiences that not only inspire but also generate valuable leads for the business. If you're passionate about leveraging events to fuel growth and thrive on the excitement of connecting with potential clients, then this is your chance to shine. Join us in redefining the art of lead generation through immersive events and seminars that leave a lasting impression.Apply now!! Job PurposeTo manage the events and seminars department for Croner. To take overall responsibility for this department to grow the revenue upwards to £6m+ and to co-ordinate more than 270 events per year. Job OverviewTo take ownership of our already successful events and seminars team. You will take responsibility for owning, reviewing, and delivering every element of the Events program. From dates and schedule, data, invitations, sales follow up process, speakers and presentations, feedback and ultimately the revenue generated from them. This is an exceptional opportunity to look at an already effective department but review every detail and implement changes to take it to the next level. Day-to-Day Responsibilities * Direct support to our head of events, growing our events business via webinars and seminars meeting business set KPI's * To be responsible for the delivery of revenue targets generated for the events and Seminars Team * To manage the team to deliver your strategy and events programme for the financial year. * To undertake a review of every element of the events process and make recommendations in all areas. * End to end management of 12 virtual webinars a quarter with the scope to grow rapidly. * Writing initial briefs with marketing team to ensure our webinars and events are topical generate engagement from the right audience, supporting associations, partners and more. * Assists with software such as Marketo developing newsletters and a variety of email communications. * To review invitations, the data and how we drive attendance to our events and make recommendations to enhance the effectiveness from a cost, attendee, and conversion perspective. * To recruit, train and manage the speakers who deliver the seminars and continually review their performance. * To provide support and training to the events teams to enhance performance. * To review the content of the events and ensure they are engaging, educational, and ultimately drive sales opportunity and revenue. * To regularly attend events and make recommendations and trial new approaches and ideas based on your findings. * Keeping up to date with industry knowledge and external event offerings ensuring we are remaining at the cutting edge of seminars and webinars. * Work with Marketing, PR, and external agencies to agree the strategy for maximising exposure and attendance to our events. * To work with the field sales management team to ensure they are managing the events…
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Shift Patterns: 7pm - 7am Sat, Sun, Mon OR 7pm-7am Weds, Thurs, Fri OR 8pm - 8am Mon, Tue, Wed 0R 8pm - 8am Tue, Wed, Thur Remote Night Counsellor;Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives. Day to Day Responsibilities as a Night Counsellor: * To provide an efficient and effective telephone counselling service to all callers. * To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc. * Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor. * Provide "In the moment support" to callers presenting with support needs. * To arrange follow up and check in calls when deemed appropriate. * To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. * Upon mutual agreement to undertake Structured Telephone Counselling cases. * Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible. * Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day. * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. * Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that "call backs" are reduced to an absolute minimum. * Demonstrate the ability to provide excellent customer service at all time. In order to be considered for this opportunity…
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when requiredINDMANS
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when requiredINDMANS
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Events & Seminars ManagerHinckley - Full Time in Office!Salary: £35,000 and quarterly bonus of £2.5k My client is searching for a visionary leader to spearhead their lead generation events, where creativity meets conversion. As the driving force behind these dynamic gatherings, you'll have the opportunity to craft experiences that not only inspire but also generate valuable leads for the business. If you're passionate about leveraging events to fuel growth and thrive on the excitement of connecting with potential clients, then this is your chance to shine. Join us in redefining the art of lead generation through immersive events and seminars that leave a lasting impression.Apply now!! Job PurposeTo manage the events and seminars department for Croner. To take overall responsibility for this department to grow the revenue upwards to £6m+ and to co-ordinate more than 270 events per year. Job OverviewTo take ownership of our already successful events and seminars team. You will take responsibility for owning, reviewing, and delivering every element of the Events program. From dates and schedule, data, invitations, sales follow up process, speakers and presentations, feedback and ultimately the revenue generated from them. This is an exceptional opportunity to look at an already effective department but review every detail and implement changes to take it to the next level. Day-to-Day Responsibilities * Direct support to our head of events, growing our events business via webinars and seminars meeting business set KPI's * To be responsible for the delivery of revenue targets generated for the events and Seminars Team * To manage the team to deliver your strategy and events programme for the financial year. * To undertake a review of every element of the events process and make recommendations in all areas. * End to end management of 12 virtual webinars a quarter with the scope to grow rapidly. * Writing initial briefs with marketing team to ensure our webinars and events are topical generate engagement from the right audience, supporting associations, partners and more. * Assists with software such as Marketo developing newsletters and a variety of email communications. * To review invitations, the data and how we drive attendance to our events and make recommendations to enhance the effectiveness from a cost, attendee, and conversion perspective. * To recruit, train and manage the speakers who deliver the seminars and continually review their performance. * To provide support and training to the events teams to enhance performance. * To review the content of the events and ensure they are engaging, educational, and ultimately drive sales opportunity and revenue. * To regularly attend events and make recommendations and trial new approaches and ideas based on your findings. * Keeping up to date with industry knowledge and external event offerings ensuring we are remaining at the cutting edge of seminars and webinars. * Work with Marketing, PR, and external agencies to agree the strategy for maximising exposure and attendance to our events. * To work with the field sales management team to ensure they are managing the…
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Reporting to the Lead Technical Editor, this is an ideal role for someone with some UK tax knowledge and experience and an interest in publishing to join the UK's leading Tax News and Source Materials Team. Job purposeThe Tax News and Source Materials Team maintains and enhances Croner-i's market-leading databases of UK tax legislation, tax cases and HMRC guidance and prepares daily tax news e-alerts. The key responsibilities of the jobSome, or all, of the following always ensuring that quality and turnaround timetargets are met: * Preparation of the Tax Today news e-alert. * Co-ordination of updates to the case reporting database. * Annotation of case reports. * Oversight of the HMRC Manuals database. * Consolidation and annotation of tax legislation. * File management and build supervision. * Acting as Product Champion for a title in the portfolio. * Assisting the customer support and sales teams with customer queries. Training will be provided. What you bring to the team * A good broad understanding of UK tax (eg via HMRC employment, legal qualification, ATT or CIOT part-qualified) * Attention to detail * Ability to follow guidance rigorously * Ability to work under pressure to tight deadlines * Comfortable with technology * Good verbal communication skills * Ability to engage proactively with colleagues and third party contributors * Willingness to embrace change.Why join our team?You will be part of a friendly, professional and dynamic team which has launched several cutting-edge online services in recent years. Through on-the-job coaching and training and development, we make sure that everyone who works here has the resources they need to build their career. The package of salary and other benefits on offer is highly competitive. Based in our modern, well-appointed office in central London office. P47160LSINDLON
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Job Title Administrative Support/ReceptionistSalary: £21,680Location: Manchester VictoriaDate Posted: 15th April 2024Interview Date: All weekJob Description:Purpose You will be working within the sales departments, taking full ownership of the allocations of HR and H&S support on all sales opportunities through various sales channels. You will be the first point of contact providing first class telephone service to our clients. As part of our work force planning and sales team you will become an integral part of the sales operation working closely with both internal and external sales. You must be positive and have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience. The role has an analytic focus and will require you to have good attention to detail, with strong communication skills and the ability to forge strong relationship across various departments. What's in it for you? * 25 days' holiday, plus bank holidays * Day off on your birthday * Daily, weekly, and monthly incentives, games, and prizes * Fun Fridays, Free breakfasts, and social events * Robust training, plus ongoing training, and support * Vibrant offices in the heart of Manchester City Centre, close to Victoria Station * Perkbox discounts * Holidays increase after continuous service. * Pension Plan and Life Insurance after continuous service. * Access to Employee Assistance Programme - 24/7 confidential help and advice from expert advisors and counsellors Key Responsibilities: * To manage the allocation of HR & HS support to each sales appointment. * To monitor all incoming appointments and cancellations and ensuring prompt and accurate allocation. * To maintain an accurate record of appointments through our CRM System Salesforce and other systems as may be needed. This will require close monitoring and accurate completion of staff movement, diary system and weekly/daily sales figures. * To utilise available records, to identify statistics that will benefit the growth and success of the team. For example, sales communication channels and conversions with and without support. What We're Looking For: * A "can-do" attitude, a thirst for knowledge and the ability to communicate effectively within the team. * A warm, outgoing personality * Desire to provide outstanding customer service. * Excellent telephone manner * Competent IT skills Ready to embark on an exciting career journey? Join us in making a difference in the business world! Apply today! ! ! INDMANS
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Customer Service Advisor Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: P971139LSR7 Group
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions. Day-to-Day Responsibilities as an Customer Service Advisor: * Contacting clients to welcome them to the business and booking their initial appointments with consultants * Maintenance of client profile including additional sites, changes in employee information where appropriate. * Receiving client and consultant telephone calls and resolving queries and service issues * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P971139LSR7INDHIN