HR & Reward In Wolverhampton Jobs
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Grad Programme - EAP COUNSELLORLOCATION: MANCHESTER (OFFICE BASED FULL TIME)SALARY: £25K + FANTASTIC BENEFITSREPORTING TO: COUNSELLING MANAGER Are you a BACP registered member?Have you completed 100 hours or more?Have you got a BACP Accredited degree in counselling or a level 4 diploma?Have you got your certificate of proficiency, or have it booked in? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester!As a grad counsellor, you will go through a paid 6-month programme with the opportunity to work full time or part time once you have completed the programme and will have the chance to develop your skills in Digital Counselling, Telephone Counselling, Solution Focused Counselling, Risk Assessment and Managing Risk, Safeguarding Training, Online CBT, Online Counselling and Case Management.You will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support…
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when requiredINDMANS
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Portfolio is thrilled to partner with our award-winning, multinational HR & Employment Law client in their quest for a creative genius! As the UK's leading specialists in Employment Law and Health & Safety, they support over 28,000 clients daily-and are growing fast! If you're ready to bring your graphic design skills to a dynamic team, this opportunity is for you! As a Graphic Designer, you'll collaborate with an experienced design team to create stunning visuals that drive all marketing campaigns. You'll work on a wide range of projects, delivering high-quality creative concepts that make a real impact. Reporting to the Marketing Operations Manager, you'll have the chance to leave your mark on everything from branding to UX, digital graphics, and more... Day-to-Day - Crafting engaging designs that align with our brand guidelines.- Collaborating with fellow designers and marketing pros to produce outstanding visuals.- Managing feedback to refine and perfect your work.- Keeping up with industry trends to ensure our designs stay fresh and innovative.- Acting as a brand guardian to maintain a consistent look across all platforms. YOU? - At least 1 year of experience in a creative or marketing team.- A degree in graphic design or a related field is a plus.- Proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign).- Stellar organizational and time-management skills.- A proactive attitude, with a passion for pushing creative boundaries.- Skills in animation or illustration? That's a bonus! If you're eager to make your mark in a vibrant, fast-paced environment, we want to hear from you! P970615CCR3INDMANJ
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Employment Law Paralegal Greater Manchester
Permanent £26,000 - £26,000 Per Annum
Ref: 47218LF Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LPC or equivalent and have Employment law knowledge. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Health and Safety Consultant Lancashire
Permanent £40,000 - £43,000 Per Annum
Ref: P963438CC17R36 Group
We are seeking a safety enthusiast ready to lead by example - are you up for the challenge?If so, we want to hear from you..Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients.You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. * Attention to detail to spot various hazards and complete investigations. * Process-driven and the ability to use your initiative. * Thrive in a fast paced environment. * Ability to prioritise workload and managing multiple tasks/projects at one time. In Return? * Company-wide, inclusive profit share scheme * Car Allowance of £6000 or Tesla Company Car * Field Based/Remote/Home Working * 25 Holidays…
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The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland. The Role:As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: * Provide timely legal and financial information to clients adhering to set SLAs and KPIs * Manage incoming calls efficiently, either resolving cases independently or distributing them among team members * Conduct research and engage in self-learning to enhance expertise in relevant areas * Handle diverse client issues with empathy, especially those in distress * Demonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer Law * Uphold a standard of excellent customer service in all interactions What You Bring to the Team: * Proficiency in various legal and financial matters * Capacity to prioritize tasks and work independently or collaboratively within a team * Strong verbal and written communication skills * Dedication to providing exceptional customer service and assisting individuals * Open-minded, enthusiastic, and non-judgmental approach * Comfortability with telephony and IT systems Shift Patterns: * Monday: 9am - 5pm * Tuesday: 9am - 5pm * Wednesday: 12pm - 8pm * Thursday: 1pm - 9pm * Friday: 9am - 5pm Please note that this is an office based role and will require you in the office 5 days per week. P46898CHINDMANJ
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Customer Service Advisor Greater Manchester
Permanent £21,255 - £21,255 Per Annum
Ref: P47234MA Group
Customer Service Account Manager. The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.Exclusively partnered, we're looking for an enthusiastic and dedicated Customer Service Account Manager to join their dynamic team. If you have a keen eye for detail, strong analytical skills, and a knack for handling objections, we want to hear from you.!!! Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years P47234MAINDMANJ
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Customer Support AdvisorThe Portfolio Group have an amazing opportunity on the table!!! We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.Exclusively partnered, we're looking for a jovial, enthusiastic, and dedicated Customer Support Advisor to join their lively team. If you have a positive attitude, excellent phone manner, and a team player, we want to hear from you.!!! Job OverviewAs part of our client services team, you'll be working closely with the sales team as the first point of contact for prospective clients. Being the first point of contact you'll provide a first-class telephone service to prospects, ensuring their needs are assessed and dealt with in accordance with our call handling requirements before being passed to the relevant advisor. While everyday day will offer a different challenge your core responsibilities will be to: * Handling telephone calls from prospects for our clients group companies. * Where relevant, passing these telephone calls to a relevant sales representative. * Logging the details of any leads into our online form. * Assisting the Business Support team with daily tasks and requests * Assisting the wider sales teams with ad hoc reports and requests. A solid customer service background with help you thrive in this role, alongside. * A warm, outgoing personality. * Desire to provide outstanding customer service. * Excellent telephone manner. * Competent IT skills. * Attention to detail including grammar and spelling. * Strong organisational and interpersonal skills. * Ability to work in a team. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P47241MAINDMANJ
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£30,000 - £38,000 (OTE £54,000) with 20% shift allowance As an operational Senior Floor Manager, you will manage, motivate, and inspire the UK Sales team. You will mentor, support, and develop the team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! * Ensure all sales teams are motivated and are delivering the highest quality customer service to all clients * Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind. * Deliver all company targets set by the business. * Ensure that all team's competent agent/advisor status is within the business threshold from a Training & Competence perspective. * Work closely with the Sales Performance Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development. * Feedback on all QA calls within SLA dealing with any queries in line with business process. * Lead on daily meets with Sales team management * Deliver all monthly performance reviews to team members in a timely manner ensuring all evidence including SMART goals are recorded as per business process. Benefits * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life InsuranceINDMANS