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Are you an up and coming HR professional wanting to progress your career in HR?Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be exclusively representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve VC calls with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! You'll be a great fit if: * You have experience of working in employment law and/or human resources * You are ideally degree level educated and CIPD qualified, though not essential * You have a thorough knowledge of employment practices * You have a professional approach * You have a confident manner when facing clients, on the phone and via video conference * You have the ability to work under pressure * You possess organisational and time management skills * You have an excellent attention to detail What you'll get: * It's not all work and no play that's why you get 25 days holiday a year increasing with length of service * Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIs * Career progression - if you want it, it's there for you! * We want you to be the best you can be so we provide regular training delivered by HR experts in their field * If we do well you should too, that's why we share our profits if we hit target each year with a bonus * We wouldn't dream of letting you work on your birthday, we give you that as an additional day off each year * You're not expected to be a sales person but in this role referrals will fall into your lap, then you can enjoy the commission We are growing! Come and be a part of the journey and take the opportunity to grow and shape the future of the Company with us.INDHIN47016LF
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Are you an up and coming HR professional wanting to start or progress your career in HR?Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be exclusively representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve calls and emails with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! Job Purpose and overview We're looking for a dynamic, motivated, high performing HR professional to work with our clients to provide documentation support.The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies. The role will be office based at the Hinckley office. Day-to-Day Responsibilities· Respond to client requests in line with company SLA· Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with our policies and procedures· Provide HR support for clients in a timely, efficient and comprehensive manner· Liaise with clients via phone and email and deal with queries as appropriate· Ensure deadlines and targets are met· Attend team meetings, as required· Record work utilising the systems in place What you Bring to the Team· Experience of working in employment law and/or human resource role· Ideally degree level and CIPD qualified· Thorough knowledge of employment practices· Professional approach· Confident manner facing clients and on the phone· Ability to work under pressure· Organisational and time management skills· Excellent attention to detail· Willingness to travelBenefits o It's not all work and no play that's why you get 25 days holiday a year increasing with length of serviceo Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIso Career progression - if you want it, it's there for you!o We want you to be the best you can be so we provide regular training delivered by HR experts in their fieldo If we do well you should too, that's why we share our profits if we hit target each year with a bonuso We wouldn't dream of letting you work on your birthday, we give you that as an additional day off each year INDHIN47017LF
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when requiredINDFIR47022LF
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when requiredINDFIR47022LF
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The role requires a driven, motivated, and enthusiastic team member who possesses expertise in conducting employment training workshops, conducting workplace investigations, and managing employee relations. The ideal candidate will possess strong communication skills, a thorough understanding of employment legislation, and the ability to provide expert guidance to clients across Canada. Day-to-Day Duties and Responsibilities * To deliver an expert HR service to support our clients in dealing with formal meetings with their employees. * Training Delivery: Develop and deliver customized HR training programs to clients, covering topics such as performance management, harassment awareness, and effective communication. * Workplace Investigations: Conduct thorough and impartial workplace investigations in response to employee complaints or concerns, ensuring compliance with legal requirements and company policies. * Employee relations support: Assist clients with the termination process, including drafting termination letters, conducting exit interviews, and providing guidance on legal requirements. * Documentation Rollout: Support clients in rolling out HR documentation, such as employee handbooks and policy manuals, ensuring clarity and understanding among employees. * Client Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor and resource for all their HR needs. * Continuous Knowledge Enhancement: Stay up to date on HR best practices, industry trends, and legislative changes, and proactively identify opportunities for process improvement. * Travel when required to meet with clients. * Manage your workload to ensure that client expectations are met. * Work closely with the Face2Face sales team to ensure that the often-immediate need for work from BDMs is not only met swiftly, but to a high standard. * To provide prompt, high-quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Liaise with sales teams, advisory teams and the consultancy team when dealing with inquiries. * Consult with clients to obtain a thorough understanding of their organizational needs and objectives. * Effectively manage time to meet client needs and deliver exceptional service. * Ensure deadlines and any targets are met. * Attend team meetings, as required. * To record work utilising the systems in place. Education/Experience * Human Resources/Business degree is preferred. * 8+ years of experience in a similar role. * CHRP/CPHR/CHRL designation is a requirement. What you Bring to the Team * Driving is mandatory, access to vehicle is mandatory therefore valid drivers licence is mandatory * Extensive knowledge of employment legislations across the province, employee relations experience, and HR practices. * Strong customer service and relationship building skills. * Confident manner facing members face to face and over the phone. * Ability to work under pressure. * Ability to work in a fast paced, adaptable environment. * Organizational and time management skills. * Excellent attention to detail * Excellent verbal and written communication skills. Why work at Peninsula Canada? * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service…
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Join a team of over 30 advisors and consultants dedicated to providing Tax Enquiry Consultancy services to a diverse range of accounting firms, from Sole Practitioners to Top 100 practices. My client pride themselves on delivering expert advice and support on all aspects of Tax, helping clients navigate complex issues with confidence. Job Overview:We are seeking a skilled Tax professional with a strong background in general Tax acquired through practice, industry, or HMRC experience, with a focus on HMRC Enquiry work. This is a remote role, based anywhere within the UK. * Manage a case load of insured and uninsured compliance cases, providing written consultancy reports and overseeing internal compliance, including anti-money laundering regulatory requirements * Collaborate within a team of Tax & Enquiries Consultants, conducting in-depth research, producing assignments, and undertaking reports for clients * Offer technical and tactical assistance to clients, drafting letters to HMRC, and providing technical opinions when necessary * Assume full case management responsibility, including liaison with HMRC to resolve Direct Tax Enquiry cases and attendance at Alternate Dispute Resolution meetings * Coordinate arrangements and case management for Tribunal hearings, potentially providing representation based on experience * Maintain a comprehensive understanding of Direct Tax areas, staying abreast of legislative changes and legal developments * Review reports and provide second opinions as required, and contribute content to marketing efforts promoting our services Why Join?This is a vibrant and award-winning workplace where you'll encounter diverse customer service issues spanning various sectors. There are ample opportunities for professional development and career growth, with resources provided to support your journey. If you are ambitious, focused, and passionate about making an impact, we welcome you to join our team! P46800CH1R1INDHIN
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Join a team of over 30 advisors and consultants dedicated to providing Tax Enquiry Consultancy services to a diverse range of accounting firms, from Sole Practitioners to Top 100 practices. My client pride themselves on delivering expert advice and support on all aspects of Tax, helping clients navigate complex issues with confidence. Job Overview:We are seeking a skilled Tax professional with a strong background in general Tax acquired through practice, industry, or HMRC experience, with a focus on HMRC Enquiry work. This is a remote role, based anywhere within the UK. * Manage a case load of insured and uninsured compliance cases, providing written consultancy reports and overseeing internal compliance, including anti-money laundering regulatory requirements * Collaborate within a team of Tax & Enquiries Consultants, conducting in-depth research, producing assignments, and undertaking reports for clients * Offer technical and tactical assistance to clients, drafting letters to HMRC, and providing technical opinions when necessary * Assume full case management responsibility, including liaison with HMRC to resolve Direct Tax Enquiry cases and attendance at Alternate Dispute Resolution meetings * Coordinate arrangements and case management for Tribunal hearings, potentially providing representation based on experience * Maintain a comprehensive understanding of Direct Tax areas, staying abreast of legislative changes and legal developments * Review reports and provide second opinions as required, and contribute content to marketing efforts promoting our services Why Join?This is a vibrant and award-winning workplace where you'll encounter diverse customer service issues spanning various sectors. There are ample opportunities for professional development and career growth, with resources provided to support your journey. If you are ambitious, focused, and passionate about making an impact, we welcome you to join our team! P46800CHR1INDFIR
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Customer Service Advisor Greater Manchester
Permanent £21,250 - £21,255 Per Annum
Ref: 971341FAR3 Group
Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years Why Join Our Team?This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results-focused attitude. Through training and development, we make sure that everyone who works…
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My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours. * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills.…
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Business Sales ConsultantManchester City Centre / Glasgow / Belfast£23,000 - £25,000 Basic + Commission + Excellent Benefits, first year realistic earnings £40,000With Top Achievers earning over £90,000 per annumDescriptionWe are seeking a talented and motivated individual to join our team as a B2B Sales Representative. In this role, you will play a pivotal role in driving the growth of our business by acquiring new clients and building strong relationships with existing ones. If you have a passion for sales, a competitive spirit, and a proven track record of success, we want to hear from you. As a B2B Sales Representative, you will be responsible for identifying and prospecting potential clients, understanding their business needs, and presenting our products and services in a compelling way. You will also be responsible for negotiating contracts, closing deals, and meeting or exceeding sales targets. Additionally, you will provide exceptional customer service, ensuring that our clients receive the support they need throughout their partnership with us. This is an exciting opportunity to work in a fast-paced and dynamic environment, where you will have the autonomy to take ownership of your sales pipeline and make a significant impact on our company's growth. If you are a self-starter, a strong communicator, and are driven by achieving results, we encourage you to apply. ResponsibilitiesIdentify and prospect potential clients in the B2B marketBuild and maintain relationships with existing clients to drive customer loyalty and repeat businessPresent and demonstrate our products and services to potential clientsNegotiate contracts and pricing to ensure win-win agreementsClose sales deals and achieve or exceed monthly and quarterly sales targetsCollaborate with internal teams to provide exceptional customer service and supportKeep up-to-date with industry trends and developments to offer innovative solutions to clientsRequirementsProven experience and success in B2B salesExcellent communication and interpersonal skillsStrong negotiation and closing skillsAbility to build and maintain relationships with clientsGoal-oriented and driven to achieve resultsKnowledge of the [specific industry or market]Proficiency in using CRM software and other sales tools Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize · Team & Department incentives including early finishes, free lunches & team nights out * Enhanced holidays of 25 days increasing to 27 after 2 years' service and 28 after 5 years' service * Private health care cover after 5 years' service · New business referral scheme · Access to Health Shield * Access to the Employee Assistance Program including access to counselling · Refer a friend schemeINDFIR