Job Type: Permanent
Job Industry: Business Services
Contact Name: Libbie Cunningham
Job Location: Leicestershire
Job Title: VIP Client Co-ordinator
Job Salary: £17000 - £20000 Per Annum
Job Start Date:
To ensure our VIP clients receive the best possible service. Establish client needs and refer them to their dedicated resource, including referring to other products and additional consultancy days.
Due to a growing consultancy portfolio we’re looking for a keen energetic co-ordinator. The ideal candidate will have a track record in customer service, administration, have proven organisation skills and will be able to deal with difficult situations in a calm and professional manner.
The successful candidate will be part of a new team dedicated to service the clients of our New VIP subscription product, which provides priority expertise by phone, email and written advice.
▪ Taking VIP overflow calls and ensuring they are called back by the relevant advisor as soon as they are free
▪ Dealing with requests for consultancy
▪ Advising clients on the benefits of written advice
▪ Liaising with the VIP advisors and consultants to ensure subscribers receive the highest level of service and all incoming calls and e-mails are dealt with
▪ Managing the VIP workflow
▪ Central contact point for delivery of My VIP Tax Team for clients and within the Croner Taxwise and Croner-i organisations
▪ Liaising with claims where a VIP subscriber wants to support with an insured case
▪ Advising clients on additional consultancy days and additional services
What you Bring to the Team
* Experience of working in a professional office environment
* Polite and professional telephone manner
* Competent IT/Keyboard skills
* The ability to prioritise and effectively manage different duties
* Hunger to learn and develop