Telesales Coach Jobs
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Telephone Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R16 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. The team are looking for a technically strong experienced auditor or accountant to drive content transformation and enhancement of our audit content, particularly considering upcoming changes with ISA (UK) 315 and ISQM (UK) 1. The post holder will take responsibility for authoring and updating audit products on the Croner-i Navigate platform and ensure that content is up to date and relevant for users. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products in the Croner-i Navigate platform. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in…
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FIELD BASED ROLE; Are you an Experience Business Development Manager / Executive Looking for a New Exciting Role? This an amazing and potentially life changing opportunity within an industry leader. You're guaranteed £60,000 in your first year and OTE of £110,000 with top earners up to 150k+ and a car allowance of up to £5k/Company Car which currently are Tesla's or other exciting electric/hybrid cars.Our clients are an award-wining Health and safety, Hr and Employment Law service and have been in business for over 80+ years, supporting Business Owners and Senior Leaders.An amazing opportunity within a Truely sales lead organisation, which has grown from strength to strength and looking to bring on brilliant individuals with a hunger for success to contribute to that growth. In terms of your day to day you'll be: * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Attending and closing your own sales appointments. * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Ideal Candidate will have: * 4+ years plus track record of selling solutions in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors, and HR Managers. * Experience in a fast-paced environment attending a high volume of weekly meetings. * Previous field-based experience Alongside the opportunity of working with a prestigious organisation, other benefits include; * 22 Days holiday + your birthday off * Company car or car allowance * Bonus scheme, an additional £6k quarterly bonus incentive is available to all BDMs based on hitting a revenue target and min number of deals. * iPad, iPhone, all the equipment to work in the field. * Quarterly sales conferences * Medicash cash plan * Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years. * Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks. * 24/7 Access to Health at Work * Sales trips abroad, Monaco, Nice, Miami! * Auto enrolment onto the Group Life Insurance scheme * Bupa individual health care cover after 5 yrs. service * Refer a friend scheme, standard scheme is £500 after probationary period. Some Departments will offer enhanced incentives for roles. *Driver's License required* P970137MA22R27INDFIR
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I am working alongside an Engineering company in Ormskirk who are looking to add a Payroll Assistant to their established team. This is a 12 month fixed term contract covering maternity leave.The client is looking for someone with good knowledge of HMRC, NI and end to end payroll experience. Key Duties/Tasks: * Technical skills: systems desired Coins * Running end to end payroll * Collating and actioning calculations * Answering payroll related queries Benefits * Salary depending on experience £25,000 - £27,000 * 25 days holidays plus bank holidays * Free onsite parkingNormal working hours are 37.5 hours per week, 9am to 5:30pm.If this sounds like your next best opportunity, apply directly or call on 0161 523 5585 and ask for Jack Pople to discuss the role further.INDPAYN
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce AdminAn exciting opportunity has arisen to join the Salesforce team as a Salesforce Administrator. We are looking for a dynamic, enthusiastic individual who will understand the goals and objectives of our Sales division and will be the first line of support for our Salesforce application. The role will work within the team to ensure our users are able to carry out the activities they need to in Salesforce. The key responsibilities of this job include: * Be the first point of contact for our users when they are having problems using Salesforce. * Serve as a system administrator for the Salesforce environment with 300+ users. * Handle all basic administrative functions including user account maintenance, reports, internal system audits, and preparation for upgrades. * Work with the team to establish suitable processes to support administrative, development, and change management activities What you Bring to the Team: * Enthusiasm in learning more about Salesforce and plan to undertake salesforce certification in the future. * Team player with strong communication abilities * A passion for always providing the best possible service. What we can offer you: * Flexible working available * Fantastic workplace in Manchester city centre * Working with talented people with opportunities to always learn * Dynamic fast paced environment * Commercially driven and successful * No boundaries to personal development P971176NBINDMANS
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Head of Business Development Greater Manchester
Permanent £50,000 - £60,000 Per Annum
Ref: 47168BG Group
We are looking for a proven Head of New Business to join our client, an award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.This is a crucial and a brand-new role, for an individual who can motivate, manage, and mentor a team of Business Development Managers. Since establishing themselves in 2015, our client have grown from strength to strength, and are now looking for a Head of New Business to deliver high level sales support, motivation, and team management whilst they enter their next growth phrase.Working Hours:Monday - Friday between 8am - 8pm and requirement to work 1 in 4 Saturdays. The Head of New Business will be responsible for: * Tenured team of 21 Business Development Managers and 1 BDM manager * Develop optimisation and business strategies to achieve revenue targets. * Manage targets against the yearly plan * Build relationships and take control of high-value clients when needed. * Give tailored and individual coaching to your BDM working with Sales Enablement * Work closely with Marketing and MI to ensure all campaigns and data are managed * Keep the office happy, hardworking, and motivated. * To introduce fresh incentives to motivate and drive the team.We are looking for individuals who: * Ability to build, manage and drive sales performance in a targeted, entrepreneurial business. * Hands-on, resilient leader, who lead from the front * A proven track record in B2B Telesales management * The confident and forward-thinking sales approach * Excellent communication skills * Ability to influence and liaise with all levels up to Directors. * A motivational and inspiring leader * 3 Years' experience in the previous role * Communicate with senior stakeholders * As Head of a New Business, you will need to be a relationship builder who can work with all people, start, and maintain healthy business relationships. * You must be organised and punctual to manage your day-to-day tasks to a high standard. * You will need the ability to quickly attain an understanding of your all teams members needs and how you can help them flourish. * Exceptional written and oral communications skills * You will be within a commutable distance to the office in Manchester - 5 days a week.INDMANS
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What is next in your career?Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Providing only the best Health and Safety advice, guidance and support... to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future!Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. * Are you an experienced and conscientious individual with a passion for health and safety? * Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you..You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to…
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Join a dynamic and acclaimed Business Consultancy on their quest for a Tax Consultant to enhance their esteemed team. You'll collaborate with a diverse range of accountancy firms, from solo practitioners to top-tier practices, delivering expert written tax consultancy as a vital member of their VIP unit. In this role, you'll be the go-to authority for resolving intricate tax matters, including reorganizations, IHT, CGT issues, and more. Embrace a workload sans timesheets, billing, or overtime obligations, with the flexibility of remote or hybrid work arrangements. Your daily routine will involve: - Providing prompt responses to tax consultancy requests via email and formal reports- Engaging with clients to grasp their needs effectively- Documenting all interactions within the online portal system- Collaborating with colleagues and offering reviews and second opinions as needed- Keeping abreast of tax legislation and developments Your background in tax, whether from practice, industry, or HMRC, coupled with a recognized professional qualification, will be your ticket to success. The company offers a robust benefits package, including development opportunities, generous leave allowances, and a plethora of perks like profit share, pension scheme, healthcare plans, and more. If you thrive on problem-solving, relish challenges, and possess a genuine passion for learning and overcoming obstacles, this role is tailor-made for you. Join a team that values positivity, results-driven attitudes, and individual initiative, where your contributions truly make an impact. * No Timesheets. No billing and recoverability responsibility. No overtime. * This position has the option of being fully remote or hybrid. Mon - Fri | 8:45am - 5:15pmWorking remotely, you will be actively supported online through multiple channels and have daily access to your team with the opportunity to work and/or socialise at the office on an adhoc basis. You will also receive: * Day off for your Birthday (outside of holiday allowance ) * 25 days annual leave, rising to 27 days after 3 years and 28 days after 5 years (Not including Bank Holidays) * Access to Employee Assistance Programme and Health Assured App * Cashback Healthcare plan - Medicash * Profit Share - normally 4% but this has a stretch target that could see us get 8% (Double Bubble) - we achieved this last year! * Contributory pension scheme * Access to CPD and Professional qualifications * 1-week contractual sick pay from start day increasing to 3 weeks on completion of 12 months continuous service * Eye Care Contribution * Season Ticket Loan (after probation) * Perkbox (staff perks and app with points added monthly) * Private health care after 5 years * Referral scheme for new employees * Commission opportunities * Rewards including team monthly incentives and group wide awards * Monthly in office events - this year has included 80's themed day, Pride celebrations, Double Bubble bonus event and winners' lunches for people who have won incentives * Christmas Bonus (after 3 years continuous service) Why work for them?If you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you'll love…