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Dive into a fulfilling role as an administrator with the largest independent wellbeing provider in the UK and Ireland! - My client is seeking a meticulous and efficient team player to be the cornerstone of our administrative processes. If you excel in data entry, enjoy organizing information, and want to contribute to the success of the business, this is the opportunity for you. Join my client and become an essential part of their commitment to fostering healthier and happier workplaces through your efficient administration.We are pleased to be working with the UK and Irelands' Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. Job Purpose You will provide clinical administrative support to the Occupational Health (OH) Team within Health Assured. You will have administrative and data entry experience. Your main function will be to support the team in achieving their objectives of ensuring all clients and clinicians are responded to within the required service level agreement (SLA) and to ensure operational efficiency of the Occupational Health administration function. Day-To-Day Responsibilities * To ensure that all Occupational Health processes are completed within SLA, at the highest quality expected by Health Assured * Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis 3. To complete accurate, daily clinical data entry onto Health Assured's secured CRM System * To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries * To action any reasonable requests for medical records of employees where necessary * To always adhere to all appropriate updated data protection legislation and to adhere to ISO approved policies and procedures * To maintain confidentiality and discretion when dealing with any Occupational Health enquiries, or sensitive information obtained as part of the role * Answering telephone calls and dealing with general departmental enquiries when required Essential Skills and Competencies * Excellent customer service skills * Excellent team player; willing and able to help where required * Ability to adapt quickly to organisational changes * Experience in an administrative role with a high level of detail and accuracy * Track record of meeting and exceeding KPI's and targets * Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner * High level of computer literacy (Word, Excel) * Experience in effective communication with management/senior management Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5-…
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Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members.Shift 1: Monday to Wednesday - 9am -5pm Thursday/Friday 11am -7pm - weekends off.Salary: £23,500 + up to 2k overnight allowance depending on shift pattern. Job PurposeWe are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one. Job OverviewYou will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. Day-to-Day Responsibilities * To provide an efficient and effective telephone service to all callers * Completing outbound calls to provide effective follow up support * Supporting digital functions within the organisation including live chat and emails * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed * Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue * Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on…
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.In this role our client is looking for a candidate that possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. An Ideal candidate would have experience of REST, JSON and how to build clean architecture with TDD and BDD for mobile platforms.The ideal candidate will have a positive, 'can-do' attitude, with a thirst for knowledge and the ability communicate knowledge effectively and work within a team. Key Responsibilities/Skills: * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * Exhibit cross functional behaviour and support other competencies within the company. * Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs. * Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family. * Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis) * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. P971080NBR4INDMANS
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Job OverviewDue to the genuine growth of the performance marketing team, there has been an exciting new role available for a passionate, analytical, and highly organised PPC Manager. This is permanent full-time position and you will be required to work on-site in our Downtown Toronto office, off of Union Station. Day-to-Day Responsibilities * Manage the planning, building, and reporting of multiple PPC accounts through Google Ads and Microsoft Ads. * Perform detailed analyses of campaign performance and propose and action optimisations. * Take a measured approach to implementing new and current features; Take a test and learn approach to effectively implement automated bid strategies, match types, performance max, and RSA best practice. * Design impactful CRO tests with the support of in-house web developers. Create, analyse, and action conversion rate optimisation tests. * Support stakeholders with troubleshooting and improving the quality of conversion data fed into marketing platforms. * Collaborate with the wider marketing team to set new campaign initiatives live for your respective channel(s). * Work with the Paid Media Manager and Head of Performance to reach channel growth targets. What you bring to the Team * 3+ years of experience managing lead gen PPC campaigns with large monthly budgets. * Strong working knowledge of Google Ads, Microsoft Ads, Google Analytics and Excel. * Able to propose long-term strategies and create long-term testing plans related to PPC account growth. * A strong understanding of audience targeting and experience with the practical application to marketing campaigns, preferably using 1st party data. * Experience conducting fair AB tests and conducting PPC account optimisations on a large scale. * A desire to improve efficiency of processes; interested in learning and adopting tools such as Data Studio, Supermetrics, and new AI tools. * The enthusiasm to keep abreast of industry changes. Possess the ability to adapt to how new developments may impact account management and best practices. Perks and Benefits * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location (Right near Union Station) * Vacation Days increase after 2 and 5 years' service P67878CNINDCAN
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Resource and Support Coordinator Greater Manchester
Permanent £21,255 - £24,000 Per Annum
Ref: P46669CH Group
As an Administrative Support Specialist, you'll be the backbone of operations, handling a myriad of tasks with efficiency and precision. From diary management to proactive case management, your responsibilities will encompass a diverse range of administrative functions, ensuring seamless operations and client satisfaction. Due to the nature of the role, you will be required in the office five days a week. Day-to-Day Responsibilities: * Manage diaries, email correspondence, and meeting room bookings * Maintain up-to-date personnel files with utmost confidentiality * Coordinate logistics for client meetings, including lunch/refreshments * Minute taking * Provide timely reports and documentation as required * Collaborate with team members and management to meet business objectives What You Bring to the Team: * A "can-do" attitude and a hunger for knowledge * Exceptional administration skills with meticulous attention to detail * Strong time management and multitasking abilities * Flexibility to adapt to changing priorities and work under pressure * Commitment to maintaining confidentiality and professionalism at all times * The ability to speak confidently with staff across all levels This is the perfect position for someone who is looking to be exposed to the HR function and kickstart their career. P46669CHINDMANJ
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Hours: Full-time, 40 hours per week, Monday to Friday, 8:00 am to 4:30 pm (30 minutes lunch break included) Pay Rate: £16 to £18 per hourWe are seeking a dedicated and personable Resident Liaison Officer to join our team for a Social Housing Retrofit project. The Resident Liaison Officer will serve as the primary point of contact between our teams and the residents, ensuring transparent communication and maintaining positive relationships throughout the duration of the project. Key Responsibilities: * Act as the first point of contact for residents regarding any inquiries, concerns, or complaints related to the works being carried out in their homes. * Provide support and assistance to vulnerable residents, ensuring their needs are addressed promptly and effectively. * Conduct regular checks and inspections within residents' properties as part of the project requirements. * Liaise effectively between residents and the client, ensuring smooth communication and resolution of any issues that may arise. * Handle incoming calls and inquiries from residents in a professional and courteous manner. * Assist with administrative tasks as required, including documentation and record-keeping. Requirements: * Possession of an in-date CSCS card or willingness to apply for one to work on Facilities sites. * Valid driver's license and willingness to travel between properties as necessary. * Strong interpersonal and communication skills, with the ability to engage effectively with residents and team members. * Basic IT skills and proficiency in administrative tasks. * Prior experience in a residential or housing environment preferred but not required. * Willingness to learn and undergo training, including shadowing a current Resident Liaison Officer. Note: This role is customer-facing and requires a candidate who is personable, empathetic, and capable of handling various situations with professionalism and tact. While prior experience is advantageous, we welcome individuals who are eager to learn and develop new skills in this role. P98977CH1RINDFIR
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My client is a market-leading Information Services consultancy, with clientsacross all different sectors are looking for an Customer Service - Account Manager to join their team. Job PurposeTo deliver world class care to exceed our client's expectations and provide support to our ever growing client base across Great Britain Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience Account Management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. Day-to-Day Responsibilities * To be the key person for receiving client queries and requests * To ensure that all client cases whether verbal or written are acknowledged in line with the department's procedures. * To understand all client databases and systems to adequately investigate and respond to the client. * Accountability for obtaining a prompt response to client queries, complaints and requests to cancel. * Review of client complaints to produce an effective handover where applicable to Cancellations Team. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * To liaise with the Business Development Manager regarding clarification of the clients contracted service provision. * To receive client and consultant telephone calls and resolve queries and complaints. * To produce referral leads for sales by identifying old products and additional requirements. * Account Management - making proactive calls to existing clients. * Help to generate positive reviews for the company across various platforms. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Why Join our team?This is a fantastic multi winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy so we look for a colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their career. P967130LSR6INDLON
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My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. The OpportunityWe are looking for someone who is ready to kick-start their career in taxation. This role sits in the Tax department, and you will provide advice to clients over the phone and via email. It's an excellent opportunity for someone who wants to become a specialist in tax law. Due to the nature of the role, you will be require in the office five days per week. TrainingCourse costs and exam fees for your ATT qualification will be covered while you learn! You will be placed on a three year development programme, building up your tax knowledge so it's second to none. You'll have support through your studies, with two afternoons of scheduled study leave each week. The Ideal CandidateWe are looking for a graduate with a degree in accounting, law, or business studies. You'll be confident over the phone and a strong relationship builder. You'll be curious to keep up with industry changes, and a keen problem solver. Obviously, a passion for tax is a must! What's in it for you?You will work in a strong team environment where people are happy to help, and have access to the best online training. Additionally, you will be entitled to: * 20 days of annual leave, rising to 22 after two years, 27 days after three years, and 28 days after five years * Additional day off for your birthday! * Profit share incentive * Contributory pension scheme * Eye Care Contribution * Season Ticket Loan (after probation) * Private health care after 5 years * Christmas Bonus (after 3 years continuous service) P46421CHRINDMANJ
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Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK.This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities * Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. * Representing clients in Tribunals and hearing and contested cases at tribunal * Preparation of cases, write up and running trials in court * Provide clear assessment of client cases, and identify and manage risks to the client including cost implications * Representing client interests wholly and presenting all legal arguments relevant Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure 971383BG10R16INDFIR
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Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK.This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities * Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. * Representing clients in Tribunals and hearing and contested cases at tribunal * Preparation of cases, write up and running trials in court * Provide clear assessment of client cases, and identify and manage risks to the client including cost implications * Representing client interests wholly and presenting all legal arguments relevant Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure 971383BG11R17INDFIR